DESCRIPTION:

The main purpose of the Assistant Front Office Manager is ensuring the smooth operation of the hotel front desk. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Director. To direct the Front Office operation in the absence of the Front Office Director. For this position the Assistant Front Office Manager will manage at least two (2) overnight shifts a week.

EDUCATION AND EXPERIENCE:

Previous experience in a similar hotel position is required.
Requires a minimum of 1 year of supervisory experience.
Position requires a varied work schedule that may include evenings, nights, and weekends.
Computer skills required including: Word and Excel.
Clear concise written and verbal communication skills.
Strong organizational skills

• Assist the Front Office Director with setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office Operation.
• Assist the Front Office Director with selecting, hiring, and training staff to meet the Hotel Standards of Service.
• To assist the Front Office Director in supervising, organizing, directing, and coordinating, the staff and activities of the Front Office.
• Do a daily inspection and control to all Front Office sections at least 60% of the time.
• Ensure that Front Office Agents perform their daily duties according to required standards.
• Check and ensure that consistency in the service for the guest is maintained from the reservation stages to the final departure.
• Authorize the acceptance of travelers checks, cash advance, rebates, paid outs, and refunds on the basis of established procedures.
• Monitor and control guests’ credit status to ensure that payment is collectable and received on time.
• Perform a regular follow up for pending payments to ensure that they are collected.