Assistant Front Office Manager - Franchise at Hilton Garden Inn Hershey

Costa Mesa, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

65000.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Supervision, Coaching, Communication, Decision Making, Flexibility, Scheduling, Training, Performance Feedback

Industry

Hospitality

Description

Job Requirements Who We Are At Hilton Orange County / Costa Mesa, we pride ourselves on delivering world-class hospitality in one of Southern California’s most dynamic markets. With 486 guest rooms, 12 suites, and expansive meeting space, we are a destination for both business and leisure travelers—and it all starts with exceptional service at the front desk. What You’ll Be Doing As Assistant Front Office Manager, you’ll support the Front Office Manager in leading daily operations of the front desk and guest services. You’ll: Supervise and coach front desk associates, guest services, and PBX operators. Ensure smooth check-ins, check-outs, and problem resolution. Coordinate with other departments to maximize occupancy, revenue, and guest satisfaction. Assist with scheduling, training, and performance feedback. Help implement initiatives to improve efficiency and elevate the guest experience. What We’re Looking For This role is perfect for front office supervisors ready to take the next step or front office managers from smaller hotels looking to grow into a larger, full-service environment. You should bring: 2+ years of front office or guest services experience, with at least 1 year in a supervisory role. Strong customer service and problem-solving skills. The ability to make sound decisions under pressure and communicate clearly. Flexibility to work evenings, weekends, and holidays as business needs demand. Work Experience What You Get The chance to grow your career with Hilton, one of the most recognized brands in hospitality. A supportive, team-focused environment where your contributions matter. Hands-on leadership experience in a large, full-service property. Opportunities for professional development and advancement within Hilton and Remington Hotels. If you’re ready to bring your skills, leadership, and passion for service to a bigger stage, we’d love to connect with you. Job Type: Full-time Pay: $65,000.00 per year Benefits Benefits: 401(k) matching Dental insurance Employee assistance program Employee discount Food provided Free parking Health insurance Life insurance Paid jury duty Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Responsibilities

As Assistant Front Office Manager, you’ll support the Front Office Manager in leading daily operations of the front desk and guest services. You’ll supervise and coach front desk associates, ensure smooth check-ins and check-outs, and coordinate with other departments to maximize occupancy and guest satisfaction.