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Assistant Front Office Manager - GA at Legacy Ventures

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

45000.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Team Management, Sales Strategies, Operational Management, Performance Evaluation, Complaint Resolution, Training, Quality Service, Hospitality, Front Office Operations, Monitoring, Revenue Management, Guest Relations, Leadership

Industry

Hospitality

Description

Job Details Job Location: Embassy Suites Atlanta Midtown (LHP ES3) - Atlanta, GA 30363 Position Type: Full Time Salary Range: $45,000.00 Salary/year Job Category: Hospitality - Hotel Company Overview: We have built our company one person at a time. We understand that our team members are the key to our success. Our superior results begin by hiring and training good people and continue by supporting and retaining them. We build cohesive teams and promote opportunities for growth, development and leadership. Summary: The Assistant Front Office Manager is responsible for assisting the FOM with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy Qualifications Key Responsibilities: • Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. • Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers. • Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues. • Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.

Responsibilities

The Assistant Front Office Manager assists the Front Office Manager in overseeing the Front Office operations, ensuring quality service for guests. Responsibilities include training staff, resolving customer complaints, and implementing operational strategies to maximize revenue.