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Assistant Front Office Manager at Gulph Creek Hotels

Ship Bottom, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Training, Organizational Skills, Time Management, Communication, Budget Management, Front Desk Software, Problem Solving, Performance Reviews, Administrative Duties, Hospitality Knowledge, Staff Supervision, Complaint Resolution, Shift Management, Record Keeping

Industry

Hospitality

Description

ASSISTANT FRONT DESK MANAGER RESPONSIBILITIES: * Defining and implementing front desk objectives and procedures. * Hiring and training staff and managing the shift schedules. * Tending to guests' complaints and questions and providing exceptional customer service. * Ensuring that the front desk and reception area is kept clean and organized. * Maintaining front desk office supplies and equipment. * Managing budgets, records, and contracts. * Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. * Conducting performance reviews with the front desk staff. * Generating reports and feedback for presentation to the general manager. * Performing administrative duties such as filing and updating records, among others, as needed ASSISTANT FRONT DESK MANAGER REQUIREMENTS: * High school diploma or GED. * Bachelor's degree in hospitality or similar preferred * A minimum of 2 years of experience as a front desk manager, supervisor or similar. * Proficient in hotel front desk software such as Lightspeed, Galaxy. * Good understanding of procedures and practices in the hospitality industry. * Excellent written and verbal communication skills. * Strong organizational and time management skills. * The ability to provide exceptional customer service. * Good leadership and training abilities. * Exceptional Service Skills and follows standards * Leadership & management experience preferred * Must work weekends and Holidays * Can work flexible schedule & Shifts

Responsibilities

The Assistant Front Office Manager is responsible for defining and implementing front desk objectives, managing staff, and ensuring exceptional customer service. They supervise all front desk activities, handle guest complaints, and conduct performance reviews.