Assistant Front Office Manager - Hilton Orlando Buena Vista Palace at Hilton Hotels & Resorts

Lake Buena Vista, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

0.0

Posted On

05 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Leadership, Team Management, Customer Focus, Adaptability, Hospitality, Integrity, Quality, Productivity, Dependability, Budgeting, Forecasting, Training, Recruitment, Service Standards, Policy Implementation

Industry

Hospitality

Description

The beautiful, family friendly Hilton Orlando Buena Vista Palace is seeking an Assistant Front Office Manager to lead their guest services team! This role reports directly to The Director of Front Office and will oversee 3-4 Guest Service Agents and 1-2 Bellpersons per shift. Our hotel, which is steps away from Disney Springs, features 1,011 guest rooms, over 118,000 square feet of indoor and outdoor meeting space. We have a pool, lazy river, and fitness center! Ideal candidate for this position will have previous experience in front office leadership, ideally at a large resort-style property, Hilton experience is highly preferred, open flexibility, OnQ and a passion for hospitality Shift Pattern: Full open availability (Holidays and Weekends are required), PM and Overnight shifts are required The Benefits:* We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:* · Access to your pay when you need it through DailyPay · Medical Insurance Coverage – for you and your family · Mental Health Resources · Best-in-Class Paid Time Off (PTO) · Go Hilton travel discount program · Supportive parental leave · Matching 401(k) · Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount · Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) · Career growth and development · Team Member Resource Groups · Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. #LI-VM1 What will I be doing? Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events #LI-VM1 What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #LI-VM1

Responsibilities

Assist in managing all Front Office operations, including guest service, registration, and team member performance. Oversee the VIP guest process and ensure team members are knowledgeable about hotel products and services.