Assistant Front Office Manager at HIND Management

Auckland, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

70000.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Satisfaction, Team Management, Communication Skills, Attention To Detail, Organizational Skills, Flexibility, Leadership, Problem Solving, Time Management, Customer Service, Training And Development, Compliance, Budget Management, Occupational Health And Safety, Tourism Knowledge, Rostering

Industry

Hospitality

Description

About The Role - Te Mahi We are currently looking for an Assistant Front Office Manager to support the Front Office manager in ensuring operations and guest satisfaction, as well as the financial results of the department are achieved. This is a key role that supports the Front Office Manager in training and developing the Front Office team at Sudima Auckland Airport Hotel. We care, we do the right thing, and we work together – you are expected to demonstrate these values in your day-to-day interaction with guests and employees. This is a Full Time permanent role (minimum of 40 hours per week on a rotational roster) is based at Sudima Auckland Airport and the salary for this role is $70,000 per annum. Responsibilities | Ngā Haepapa Directing and overseeing reservation, reception, room service and housekeeping activities. Supervising security arrangements, and garden and property maintenance. Planning and supervising bar, restaurant, function and conference activities. Overseeing accounting and purchasing activities. Ensuring compliance with occupational health and safety regulations. May provide guests with local tourism information, and arrange tours and transportation. Manage Front Office Operations including rostering, ensuring staffing levels cover business demands in the most cost-effective manner Evaluate Guest satisfaction levels and monitor trends, with a focus on continuous improvement Set departmental targets and objectives, work schedules, budgets, and policies and procedures Complete a month end reporting on the department Obtain maximum occupancy and average rate Monitor the appearance, standards, and performance of the Front Office team with an emphasis on training and teamwork Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services Ensure department meetings are conducted and post-meeting minutes generated Manage, train, and develop the Front Office team Comply with the Sale and Supply of Alcohol Act 2012 and amendments, Smoke Free Environments Act 1990 and the Gambling Act 2003 – New Zealand Legislation About you | Ko koe tēnei We seek a team member with great attitude, and addition to that the following skills and qualifications will see you succeed in this role. At least three years of relevant experience may substitute for the formal qualifications listed below. In some instances relevant experience and/or on the job training may be required in addition to the formal qualification. NZQF Diploma (ANZSCO Skill Level 2) First Aid Certificate LCQ and GM License Happy to work a flexibility across a 24-hour roster, including weekends and public holidays Ability to work work night audit shifts and relieve Front Office Manager when needed Previous Senior Front Office experience essential Excellent communication skills and a passion for supporting your team Confident, motivated, enthusiastic, and determined Takes pride in work and has exceptional attention to detail Ability to prioritise, work to deadlines and remain composed under pressure Work to a high standard, with accuracy and organization Approachability, flexibility and team player Committed to continuing professional development for both yourself and your team Full NZ drivers license Valid Right to Work in NZ He kura te tangata - We are all valued As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too! Free onsite car parking and meals are provided on shift Cool uniform - jeans, tee shirt, and sneakers Excellent reward & recognition events Long service and anniversary program Staff, Friends and Family rates within our network Paid training and individual Employee Development Plans Who We Are - Ko Wai Mātou Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small. We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too! Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously. Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first. Nau mai, haere mai, tauti mai! Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at careers@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self. E manawanui ana tātou - We care Ka mahi tahi tātou - We work together Ka whai tātou i te tika - We do the right thing He kura te tangata - We are all valued

Responsibilities

The Assistant Front Office Manager will oversee various front office operations, including reservations, reception, and housekeeping, while ensuring guest satisfaction and departmental financial results. This role also involves training and developing the Front Office team and managing compliance with health and safety regulations.