Assistant Front Office Manager - Holiday Inn Express Hyderabad Hitec City at IHG Career

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Decision-Making, Communication, Interpersonal Skills, Guest-Focused Attitude, PMS Systems, Opera, Revenue Awareness, Upselling, Problem-Solving, Conflict Resolution, IHG Standards

Industry

Hospitality

Description

Key Responsibilities 1. Front Office Operations Assist in managing day-to-day front desk operations including reception, guest services, reservations coordination, and night audit. Ensure smooth check-in and check-out processes. Monitor room allocation, occupancy levels, and rate management. Ensure compliance with Holiday Inn Express brand standards and SOPs. Coordinate closely with Housekeeping, Maintenance, and Sales departments. 2. Guest Experience & Service Excellence Maintain high guest satisfaction scores (GSS). Resolve guest complaints and service recovery situations promptly. Ensure proper handling of IHG One Rewards members and elite guests. Promote brand loyalty programs and upselling opportunities. 3. Team Leadership & Supervision Supervise and guide Front Desk Associates and Guest Service Agents. Prepare duty rosters and manage shift operations. Conduct daily briefings and training sessions. Assist in performance evaluations and staff development. 4. Revenue & Financial Control Monitor room revenue, upselling, and walk-in business. Ensure proper cash handling and billing accuracy. Control rebates, refunds, and allowances as per policy. Support in preparing monthly revenue reports. 5. Brand Compliance & Audit Ensure adherence to IHG brand audit requirements. Maintain proper documentation and guest records. Ensure data privacy and security compliance. Support internal and external audits. 6. Safety & Security Ensure safety and emergency procedures are followed. Handle emergency situations calmly and effectively. Maintain coordination with security team. Key Skills & Competencies Strong leadership and decision-making ability Excellent communication and interpersonal skills Guest-focused attitude Knowledge of PMS systems (preferably Opera) Revenue awareness and upselling skills Problem-solving and conflict resolution skills Understanding of IHG systems and standards

Responsibilities

This role involves assisting in the management of daily front office operations, including reception, guest services, reservations, and night audit, while ensuring smooth check-in/check-out processes and adherence to brand standards. The manager must also focus on maintaining high guest satisfaction scores and resolving service recovery situations promptly.