Assistant Front Office Manager | Holiday Inn Express Pokhara at IHG Career

Helsinki, Uusimaa, Finland -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office management, Guest relations, Team leadership, Budgeting, Revenue management, Up-selling, PBX procedures, Crisis management, Staff training, Customer service, Hospitality management

Industry

Hospitality

Description

Holiday Inn Express Pokhara is a modern, internationally branded hotel located near Lakeside Road, close to Pokhara’s key tourist and commercial areas. The hotel offers 90 comfortable guest rooms, an all-day dining restaurant, bar & lounge, lobby lounge, a 213 sqm meeting and events space, and a fitness centre. As part of the IHG global brand, we provide our associates with a stable and respectful work environment, structured training, and opportunities for career growth locally and internationally. We welcome passionate hospitality professionals who are committed to teamwork, service excellence, and Nepali hospitality values. Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes ● Engaging with guests to build personal relationships and remedy any complaints ● Conducting regular front office inspections to ensure we’re making the right first impression ● Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk ● Training team members on PBX procedures and taking the lead during an emergency or crisis ● Reporting into the General Manager you’ll manage a team of front desk employees across several specialisms. What We need from you: ● Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration ● 3-5 years of Front Office/Guest Service experience including management experience ● Must speak fluent English ● Other languages preferred What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The Assistant Front Office Manager will lead the front desk team to deliver exceptional guest experiences and manage daily operations including registration and concierge services. They are also responsible for preparing budgets, driving revenue through up-selling, and providing leadership during emergency situations.