Reporting to the Rooms Division Leader, The Assistant Front Office Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

DESCRIPTION:

Assisting Rooms Division Leader on all pertinent matters affecting guest service and hotel operations
Cooperates, coordinates and communicates with all stakeholders in the hotel.
Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.
Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.
Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.
Ensures front line staff complies with FIT marketing techniques and maximize sales.
Analyses the rate variance report to ensure rooms revenue control.

WHAT WE NEED FROM YOU:

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in front office / guest services or related discipline including supervisory experience.
Have 1 year experience in a similar capacity in hotel environment.
Excellent problem handling and communication skills.
A great team player and have good leadership skills.

Please refer the Job description for details