Assistant Front Office Manager at Horseshoe Bay Resort

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office management, Guest experience, Team leadership, Operations management, Luxury service standards, Revenue management, Staff training, Performance management, Conflict resolution, Brand compliance, Inventory management, Financial reporting, Communication, Problem-solving, Emotional intelligence

Industry

Hospitality

Description

KEY RESPONSIBILITIES Guest Experience & Service Excellence * Deliver personalized, luxury-level guest service aligned with Curio Collection’s distinctive identity and storytelling approach * Handle VIP arrivals, special requests, and service recovery with professionalism and discretion * Monitor guest feedback channels (Medallia, SALT, reviews) and implement service improvements * Maintain a strong lobby presence to engage with guests and anticipate needs Operations Management * Assist in overseeing daily front office operations, including front desk, concierge, bell services, and guest relations * Ensure compliance with Hilton brand standards, policies, and procedures * Manage room inventory, upgrades, and rate strategies in coordination with Revenue Management * Oversee shift operations, including scheduling, payroll, and labor controls Team Leadership & Development * Supervise, coach, and mentor front office team members to uphold luxury service standards * Conduct training sessions focused on service excellence, upselling, and brand culture * Support recruitment, onboarding, and performance management processes * Foster a positive, inclusive, and high-performing team environment Financial Performance * Assist in achieving departmental KPIs, including ADR, RevPAR, upsell revenue, and guest satisfaction scores * Monitor cash handling, billing accuracy, and credit policies * Identify opportunities to increase ancillary revenue (upgrades, amenities, experiences) Compliance & Quality Assurance * Ensure adherence to safety, security, and data privacy standards * Conduct regular audits of front office procedures and guest touchpoints * Maintain brand audit readiness and uphold luxury presentation standards QUALIFICATIONS & REQUIREMENTS * Minimum 2–4 years of Front Office supervisory experience in an upscale or luxury hotel environment * Previous experience with Hilton systems (OnQ, R&I, PEP,etc.) preferred * Strong leadership, communication, and problem-solving skills * Proven ability to deliver high-touch, personalized guest service * Flexibility to work varied shifts, including evenings, weekends, and holidays PREFERRED ATTRIBUTES * Passion for storytelling and delivering unique, locally inspired guest experiences (Curio Collection ethos) * High emotional intelligence and cultural awareness * Detail-oriented with strong organizational skills * Ability to thrive in a fast-paced, guest-centric environment

Responsibilities

The Assistant Front Office Manager oversees daily front office operations and ensures the delivery of personalized, luxury-level guest service. They are responsible for leading and mentoring the team, managing room inventory, and maintaining high standards of guest satisfaction and financial performance.