Assistant Front Office Manager at IHG Career

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Training, Coaching, Interpersonal Skills, Communication Skills, Service Mindset, Problem Solving, Staff Scheduling, Performance Management, Guest Feedback Resolution, Opera, Microsoft Office Suite, Quore, JDS

Industry

Hospitality

Description

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager for Kimpton Tsim Sha Tsui Hong Kong to assist the Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day Every day is different, but you’ll mostly be: * Assisting the Front Office Manager in overseeing daily front office operations, training and coaching the team to deliver memorable guest experiences and the warmest of welcomes * Acting as department-in-charge during the absences of the Front Office Manager, ensuring smooth operations across all teams in Front Office and resolving challenges promptly * Managing staffing requirements, including staff scheduling, task assignment, setting clear performance and development goals for the team * Addressing guest feedback and complaints with efficiency and professionalism to maintain the highest service standards * Championing Kimpton Brand Values and ensuring all employees consistently follow IHG policy and procedures * Supporting the Front Office Manager in fostering open communication within the team and across other departments to ensure seamless service delivery What we need from you * A minimum of 8 years in hotel front office / guest service experience, with at least 2 years at the role of second-in-charge of Front Office * A bachelor’s degree in hospitality management, business administration, or equivalent * Proactive, agile, creative, charming and joyful * Strong service mindset, interpersonal and communication skills * Excellent leadership, training and coaching skills * Multi-tasking abilities and attention to details * Flexible schedule, able to work evenings, weekends, and holidays when needed * Familiarity with Opera, Microsoft Office Suite, Quore, JDS * Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage

Responsibilities

The Assistant Front Office Manager will assist the Front Office Manager in overseeing daily operations, including registration, reservations, and concierge services, while training and coaching the team to deliver exceptional guest experiences. This role also involves acting as the department head during the Manager's absence and managing staffing requirements and guest complaint resolution.