Assistant Front Office Manager

at  Marriott International Inc

Job Number 24033235
Job Category Rooms & Guest Services Operations
Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Are you curious, outgoing and warm?
Be motivated by the Sydney lifestyle, surrounded by major Sydney icons.
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

THE COMPETENCES AND SKILLS WE’RE LOOKING FOR:

• Planning and Organizing skills.
• Computer skills
• Good communication and interpersonal skills.
• Adaptability/Flexibility

Required qualification and experience:

• H• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

• Supporting Management of Front Desk Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals: Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Ensuring Exceptional Customer Service : Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Managing Projects and Policies: Ensures compliance with all Front Office policies, standards and procedures.