ADDITIONAL INFORMATION

Job Number25122087
Job CategoryRooms & Guest Services Operations
LocationHanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, England, United Kingdom, SG12 0SD
ScheduleFull Time
Located Remotely?N
Position Type Management

HANBURY MANOR HOTEL & COUNTRY CLUB - WITH ITS FRAGRANT WALLED GARDENS, STATELY JACOBEAN COUNTRY HOUSE THE HISTORIC HANBURY MANOR MARRIOTT HOTEL & COUNTRY CLUB MAKES A LASTING IMPRESSION

Marriott International the world’s largest hotel company with more than 500 global locations and 600,000 associates worldwide is redefining hospitality so that our guests can experience “Wonderful Hospitality, Always.” Combining old school, classic elegance and impressive grandeur with a contemporary, holistic approach, Hanbury Manor Marriott delivers premium choices, sophisticated style, and well-crafted experiences for the discerning.
We are now recruiting for a dynamic and passionate Assistant Front Office Manager to join our magnificent hotel. Have fun working alongside a great team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive, hands-on leader to lead our energetic and enthusiastic Front Office team at the historic Hanbury Manor Marriott Hotel. The successful candidate would shape the team to achieve Marriott UK’s Thrive25 strategy.

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Concierge/Door Staff, Front Desk/ Nights. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department.

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.