ASSISTANT FRONT OFFICE MANAGER

Location (Country-County-City) UK-Staffordshire-Stoke-on-Trent
Job Locations UK-Staffordshire-Stoke-on-Trent
ID
2025-8931
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
Alton Towers Resort

BE PART OF THE MAGIC – JOIN THE ALTON TOWERS RESORT TEAM!

Are you passionate about delivering exceptional guest experiences and leading high-performing teams? Alton Towers Resort is looking for a dedicated and dynamic Assistant Front Office Manager to join our Hotel Operations Team.
As our Assistant Front Office Manager, you’ll play a pivotal role in managing the Front of House department, ensuring every guest receives a magical and seamless experience from check-in to check-out. Our reception is the first port of call for guests staying at the Resort, and we’re looking for someone who can bring energy, enthusiasm and excellence to this crucial role.

• Oversee the day-to-day operations of the Front Office team, ensuring smooth and efficient guest service.
• Lead, motivate and coach the team to consistently deliver exceptional service and achieve guest satisfaction and audit targets.
• Recruit, retain and develop team members to maintain a high-performing and engaged workforce.
• Resolve guest enquiries and complaints with professionalism and creativity, ensuring lasting positive impressions.
• Ensure hotel standards and procedures are followed to create unforgettable guest moments.
• Collaborate with other departments to maximise room occupancy and drive revenue.
• Monitor departmental performance and identify opportunities for cost control and increased profitability.
• Maintain high standards of hospitality, ensuring all reception areas are welcoming, clean and well-managed.