Assistant Front Office Manager at Minor International

, South Maalhosmadulu, Maldives -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Relations, Complaint Resolution, Team Leadership, Communication Skills, Hotel Management Software, Decision Making, Customer Service, Organizational Skills, Emergency Protocols, Commercial Acumen, Multilingual Skills, Problem Solving, Attention to Detail, Hospitality, Training

Industry

Hospitality

Description

Company Description Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners. Wherever your journey leads, Minor Hotels delivers exceptional experiences around the globe. Explore our history, meet the people behind our success and discover the values that shape who we are today. NH Collection Hotels & Resorts | 103 hotels & resorts in 24 countries With its premium look and feel, the NH Collection brand showcases captivating hotels and resorts housed in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia, and soon in Australasia. Our hotels are thoughtfully designed with an eclectic-elegant atmosphere to offer stays that evoke extraordinary feelings, paying great attention to stimulating details to create memorable moments. We welcome business travellers, friends, or couples seeking premium service. We craft experiences that place extraordinary feelings at the heart of everything we do in our hotels and resorts. At NH Collection Hotels and Resorts, our guests are inspired by each destination and its distinctive experiences, whether they’re looking for wellbeing, gastronomy, culture or just pure indulgence. Feel the extraordinary. NH Collection Maldives Reethi Resort is a private island of surreal beauty, located in the famed Baa Atoll in a UNESCO Biosphere Reserve. Lush with flora and fauna, with jewel-toned waters surrounding, it is your invitation to retreat into the embrace of nature and explore all its riches. Snorkel the vibrant reef with angel and butterfly fish just offshore, or the wonders of Hanifaru Bay only 20 minutes away. Enjoy a plethora of restaurants and leisure facilities on the island, your days unfolding as actively or tranquilly as you please. Feel the Maldives, feel the extraordinary. Job Description Assist the Front Office Manager in fostering a positive and structured work environment within the department, which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations and maintaining well care of Heartists. Greet and assist guests in a warm, courteous, and professional manner. Handle guest complaints and inquiries promptly, striving to resolve issues to ensure guest satisfaction. Ensure guests receive accurate and timely information about hotel amenities, services. Handle guest complaints and concerns in a professional and empathetic manner, aiming for swift and satisfactory resolution. Establish and maintain positive relationships with repeat guests, VIPs, and corporate clients. Implement strategies to enhance guest loyalty and satisfaction, contributing to positive online reviews and ratings. Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes. Monitor room availability, reservations, and room assignments to maximize occupancy and revenue. Maintain accurate and organized guest records, ensuring compliance. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. Proficiently use hotel management software and technology to manage reservations, check-ins, and guest preferences. Troubleshoot and resolve technical issues related to front desk systems. Act as a key contact for emergency situations, following established protocols to ensure guest safety and well-being. Maintain knowledge of hotel evacuation procedures and assist in training staff on emergency protocols. Qualifications College degree in hotel management or related field Previous experience in a Front Office management role Strong commercial/business acumen Passion for leadership Excellent communication skills Fluent in English and any additional language is an advantage. A friendly, outgoing behavior, able to involve and support operation. Has strong decision-making abilities and able to work in long hours. Additional Information Visit us on : https://www.minorhotels.com/en/brands/nh-collection

Responsibilities

Assist the Front Office Manager in maintaining a positive work environment and ensuring smooth operations at the front desk. Handle guest inquiries and complaints while overseeing daily front desk activities.