Assistant Front Office Manager

at  Prem Group

OUR HOTEL:

The Osprey Hotel a luxury four-star spa hotel situated in the heart of vibrant Naas town, only 35 minutes from Dublin – an idyllic location! Perfect for exploring the abundance of family activities around Kildare or wandering further into Ireland’s Ancient East.
Are you looking for a workplace that values your skills, nurtures your growth, and fosters a vibrant and dynamic environment? Look no further than the Osprey Hotel
Getting to the Osprey : Free onsite parking for staff . Using public transport , the bus will leave you just a short walk away from the hotel. Using the train , you can hop on the feeder bus into Naas from the Sallins train station and this will leave you with just a short walk to the hotel.

THE ROLE:

Reporting to the Front Office Manager, we are looking for an experienced, energetic and dynamic candidate for this role. As Assistant Front Office Manager you will have the ability to lead, direct and work in partnership with your team. Good computer skills and the ability to communicate fluently in English are essential for this role. Excellent customer care and interpersonal skill are also essential. You will be a professional and enthusiastic individual and have prior work experience in front office within the hotel sector.

DUTIES WILL INCLUDE:

• To assist the Front Office Manager and support the front office team.
• Assisting in the efficient running of the front office activities ensuring highest standard of customer service
• Responsibility for training and development of existing and new members of staff through use of SOP’s
• To carry out receptionist & reservation cover - Welcoming guests to the property, providing effective check-in and check-out and operating the switchboard when required
• To deal with any guest complaints, queries and suggestions quickly and efficiently
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of properties facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• To make sure the highest standards of customer care are met at all times
• To provide friendly and efficient service and available at all times to assist with any queries
• To assume responsibility for any issues in the absence of Senior Management and to ensure safety procedures are adhered to at all times
• To manage staff ensuring company policy is adhered to at all times
• Use of onsite computer systems as well as email and Microsoft packages