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Assistant Front Office Manager - Sheraton Detroit Metro Airport at Remington Hospitality
Romulus, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Problem Solving, Staff Management, Training, Scheduling, Guest Relations, Conflict Resolution, Attention to Detail, Communication, MICROS System, Housekeeping Coordination, Engineering Coordination, Initiative, Independent Judgment, Time Management, Work Ethic

Industry

Hospitality

Description
What you will be doing: * Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. * Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. * Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time. * Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. * Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. * Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. * Assist the General Manager by handling special requests, group blocking and unusual circumstances. Due to the high volume of applications, we are not able to respond to individual requests for updates. Qualifications What we are looking for: * High work ethic, self-initiative , independent judgment * Proven customer service and problem solving experience * Regular attendance according to established guidelines * May be required to work varying schedules to reflect the business needs of the property * Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Responsibilities
The Assistant Front Office Manager is responsible for anticipating guest needs and ensuring positive guest relations. This role includes managing front office staff, resolving guest complaints, and coordinating with other departments.