Reporting to the Manager, Front Office, the Assistant Manager, Front Office will ensure efficient and courteous service to each guest and maximize room revenues by supporting the activities of the Front Office operation in accordance with the standards of SilverBirch.

SKILLS, EXPERIENCE, TRAINING AND EDUCATION REQUIRED:

• Minimum 2 years’ Front Office experience in a leadership position.
• Minimum diploma in post-secondary education, preferably within hospitality or business.
• Strong communication, supervisory and organizational skills.
• Excellent customer service, problem resolution and leadership skills.
• Able to identify and implement new revenue sources.
• Flexible and energetic, maintains a positive attitude.

SILVERBIRCH HOTELS & RESORTS WELCOMES AND ENCOURAGES APPLICATIONS FROM PEOPLE WITH DISABILITIES. ACCOMMODATIONS ARE AVAILABLE UPON REQUEST FOR CANDIDATES TAKING PART IN ALL ASPECTS OF THE SELECTION PROCESS.

Properties: Residence Inn by Marriott Vancouver
Job Type: Full Time
Job Location: Vancouve

• Assist the Manager, Front Office to create a cohesive team, focused on providing our guests excellent service while maintaining all brand standards.
• Prioritize and delegate daily work responsibilities to front desk staff.
• Schedule associates in accordance with forecasted occupancy; adjust staffing as necessary for sudden changes.
• Integrate and train employees, providing support for skills development to ensure execution of hotel standards, key deliverables and approved methods of service.
• Maintain guest satisfaction by dealing with guest concerns both in person and by correspondence.
• Respond and adhere to emergency procedures by ensuring the smooth response and coordination of appropriate departments during all emergency situations, training associates in hotel emergency response procedures, and following up on all deficiencies found during emergency situations.
• Address questions and problems relating to guest room accommodations and rates.
• Control open and closed dates, availability, and condition of rooms.
• Ensure all checklists are being completed correctly and in a timely fashion.
• Ensure adherence to all credit procedures in the Front Office.
• Provide effective key control and participates in matters relating to guest room security.
• Assist in preparing reports as requested to develop a more informative database for applicable decision making.
• Maintain statistics on rooms and reservations, guest arrivals and departures, average occupancy rates, and related information.
• Coordinate billing with the Accounting Department.
• Manage group arrivals and departures.
• Relocate guests according to established procedures.
• Provide vacation and sick coverage for Night Audit shifts as needed.
• Assist with daily operations of Housekeeping, managing arrivals, departures and stay overs.
• Conduct room inspections and facilitate positive and effective communication between Housekeeping and Front Office.
• Monitor property condition, cleanliness, and quality throughout the hotel.
• Other duties and special projects as assigned.