Assistant Front Office Manager - Six Senses Vana at IHG Career

, , India -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Guest Services, Supervisory Experience, Reservation Management, Hotel Policies, Cost Control, Guest History System, Room Experience Rejuvenation, Interdepartmental Coordination, Brand Standards Implementation, Financial Requirements Adherence, Safety Protocols Enforcement, English Fluency

Industry

Hospitality

Description

As Assistant Front Office Manager, you will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort. Duties and Responsibilities As Assistant Front Office Manager, you will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards. The duties and responsibilities will include: Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding. Understand the hotel's policy on guaranteed reservations and no-shows. Process advance deposits on reservations. Track future room availabilities on the basis of reservations. You are able to determine room rates based on the selling tactics of the resort. Oversee the management of the guest history and profile system in conjunction with the Reservations Manager. Support the Director of Rooms and focus on the rejuvenation of the room experience. Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals. Ensure that all set policies, procedures, best practices are in place and rigorously enforced. Instill a cost-focused philosophy through training and education. Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel. Qualifications To execute the position of Assistant Front Office Manager, you must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: Possess a bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Fluent in English. The above is intended to provide an overview of the role and responsibilities for an Assistant Front Office Manager at Six Senses Vana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position. Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment. IHG (InterContinental Hotels Group) maintains a strict no-fee recruitment policy. We want to emphasize that we never ask for money or charge any fees to an applicant as part of our application or recruitment process. IHG Hotels & Resorts is dedicated to fostering a workplace where all individuals are valued and respected. We provide equal employment opportunities to all applicants and employees, strictly prohibiting discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Responsibilities

The Assistant Front Office Manager is fully responsible for the efficient operation of the Front Office department, ensuring exceptional products and services are delivered within brand operating standards. This includes overseeing guest arrivals, enforcing policies, and instilling a cost-focused philosophy through training.