Imagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel’s leadership team, the Front Office Assistant Manager will foster a culture of success through strong leadership and a team dynamic that enables an elevated guest experience. We are looking for a strong team player and a people person who can identify team members’ ongoing development needs, including in-the-moment feedback, coaching, mentoring, and other supports. You will assist the Director of Rooms in monitoring team member performance, including supervision, scheduling, and timely feedback and recognition. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.
Compensation Information: $58,000 per annum
Physical Requirement: Heavy; work activities involve handling loads up to 30kg; predominantly in an indoor setting.

SKILLS YOU BRING WITH YOU:

• 2 years’ minimum Front Office experience with 1 year of service in a leadership role; experience in a hotel/hospitality/tourism setting or related industry is required; resort experience is an asset.
• Post-secondary education in hospitality or related discipline preferred.
• Professional and well organized with excellent communication skills, both written and verbal.
• Excellent problem-solving abilities and ability to think on your feet.
• Must have the ability to supervise, mentor, train and motivate the team.
• A working knowledge of hotel systems, specifically Opera PMS is an asset.

GUEST EXPERIENCE/OPERATIONS:

• In collaboration with the Front Office Manager, acts as the ‘Service Champion’ for the front office, role modelling welcoming hospitality and exemplifying excellence in guest service for the Front Office team by:
• Identifying, creating and upholding process efficiencies and established Guest Service Standards as they relate to guest experience.
• Working alongside Front Office Team to ensure a positive first impression on guest arrival, swift resolution of issues during their stay and a seamless check out.
• Building individual connections with guests wherever possible to drive loyalty and referrals.
• Ensures guest inquiries, requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction.
• Assists in the departmental policy and procedure development and implementation.
• Assists with departmental recruitment efforts such as conducting interviews and other aspects of the hiring process.