Assistant Front Office Manager

at  SWISSOTEL

Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description

Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service! In this role you will support the hotel by:

• Assisting the Director of Front Office in all aspects of the department
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
• Establishing initial department training as well as ongoing training on new systems, programs and processes in the department
• Completing other duties as assigned

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Previous 1 year leadership experience at a 5 stars hotel
• Excellent knowledge of Front Office and Hotel procedures asset
• Previous Customer Service Experience required
• General knowledge of key departments, including Housekeeping and Maintenance an asset
• Previous Opera PMS experience required
• Computer literacy in Microsoft Windows applications required
• University/College degree in a related discipline an asset
  Additional Information
  Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure

• Assisting the Director of Front Office in all aspects of the department
• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Taking ownership of performance management including one on one coach & counsel sessions, maintaining performance logs and conducting performance reviews
• Establishing initial department training as well as ongoing training on new systems, programs and processes in the department
• Completing other duties as assigne