Assistant Front Office Manager-Tamayyaz at Accor

AlUla, Medina Province, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Management, Communication, Leadership, Problem Solving, Hospitality Management, Organizational Skills, Time Management, Multitasking, Interpersonal Skills, Detail Oriented, Flexibility, Training, Revenue Management, Guest Relations, Hotel Operations, Microsoft Office

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"“ Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” Job Description We are seeking a dedicated and customer-focused Assistant Front Office Manager to join our team at Tamayyaz in AlUla, Saudi Arabia. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations. Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services Supervise and train front office staff to maintain high standards of customer service Collaborate with other departments to address guest inquiries, requests, and complaints promptly Oversee the preparation and accuracy of daily reports, schedules, and budgets Implement and maintain front office policies and procedures Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met Handle VIP guests personally, ensuring their needs are met and expectations are exceeded Manage and resolve complex guest issues and escalations Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency Ensure compliance with hotel safety and security procedures Participate in revenue management initiatives and upselling opportunities Qualifications Degree or Diploma in Hospitality Management preferred Minimum of 2 years of managerial experience in a similar front office position Fluency in English; additional language skills are a plus Excellent communication and interpersonal skills Strong leadership abilities with experience in team management and training Exceptional customer service orientation with a passion for creating memorable guest experiences Proficiency in hotel property management systems, preferably Micros-Opera Advanced problem-solving and decision-making skills Ability to multitask, prioritize, and work efficiently under pressure Detail-oriented with strong organizational and time management skills Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint) Knowledge of hotel operations, revenue management, and industry trends Experience with hotel loyalty programs is an advantage Flexibility to work varying shifts, including weekends and holidays Basic first aid certification is preferred Qualifications & Additional Information Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs. Ability to focus attention on guest needs, always remaining calm and courteous. Additional Information experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus

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Responsibilities

The Assistant Front Office Manager will assist in managing front office activities and ensure exceptional guest experiences. This role includes supervising staff, handling guest inquiries, and maintaining operational efficiency.