JOB OVERVIEW

We are seeking a dedicated and detail-oriented Assistant Front Office Manager to join our team at a soon to open voco College Station by IHG. The ideal candidate will have a passion for guest services and a strong background in front desk operations. This role is essential in ensuring that our guests receive exceptional service from the moment they arrive until their departure. The Assistant Front Office Manager will support the Front Office Manager in overseeing daily operations, managing staff, and maintaining high standards of guest relations.

REQUIREMENTS

• Previous experience in a front desk or guest services role within a hotel or resort environment is preferred.
• Strong communication skills with the ability to interact effectively with guests and staff.
• Bilingual or multilingual capabilities are highly desirable to cater to diverse clientele.
• Proficiency in using phone systems and handling inquiries professionally.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
• A commitment to providing exceptional customer service and enhancing the guest experience.
  Join our team as an Assistant Front Office Manager where you can make a significant impact on our guests’ experiences while developing your career in the hospitality industry!
  Job Type: Full-time
  Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Assist in managing front desk operations, ensuring efficient check-in and check-out processes.
• Provide outstanding guest services by addressing inquiries, resolving issues, and enhancing overall guest satisfaction.
• Supervise front desk staff, including training new employees on hotel policies and procedures.
• Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
• Conduct night audits as required, ensuring accuracy in financial reporting and record-keeping.
• Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
• Utilize phone systems to manage reservations and respond to guest calls with excellent phone etiquette.
• Foster a welcoming environment by promoting positive guest relations and encouraging feedback.