Ocean Edge Resort & Golf Club is seeking qualified candidates for a Full-Time Year-Round Assistant Front Office Manager. The Assistant Manager helps create a great first impression to our guests. The right candidate for this important role will be friendly, outgoing, professional, have a positive demeanor and excellent communication skills.

Key Responsibilities Include:

• Registering guests into the computer, verifying their reservation, address and credit information, and accepting payments for guests’ accounts both at time of registration and checkout.
• Assigning specific tasks to Front Desk Agents as applicable and provide ongoing training and support to Front Desk Agents.
• Overseeing the daily operation of the front desk and becoming an integral part of the guest’s hotel stay.
• Monitoring the front desk and lobby areas to ensure they are kept clean, always organized and staffed.
• Ensuring that correct information on rates, packages and promotions is available at the front desk and that all staff are knowledgeable on such.
• Reviewing daily business levels, anticipating critical situations and assisting in planning effective solutions to best expedite these situations.
• Review all information pertinent to the day’s business.
• Constantly monitoring staff performance and ensure that all procedures are carried out according to departmental standards.
• Monitoring guest mail, boxes, messages and faxes. Ensure that all are handled according to hotel procedures.
• Anticipating guests’ needs, responding promptly and acknowledging all guests.

Key Requirements Include:
Preference will be given to candidates with hotel/resort Front Desk experience or Managerial experience in Customer Service.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Registering guests into the computer, verifying their reservation, address and credit information, and accepting payments for guests’ accounts both at time of registration and checkout.
• Assigning specific tasks to Front Desk Agents as applicable and provide ongoing training and support to Front Desk Agents.
• Overseeing the daily operation of the front desk and becoming an integral part of the guest’s hotel stay.
• Monitoring the front desk and lobby areas to ensure they are kept clean, always organized and staffed.
• Ensuring that correct information on rates, packages and promotions is available at the front desk and that all staff are knowledgeable on such.
• Reviewing daily business levels, anticipating critical situations and assisting in planning effective solutions to best expedite these situations.
• Review all information pertinent to the day’s business.
• Constantly monitoring staff performance and ensure that all procedures are carried out according to departmental standards.
• Monitoring guest mail, boxes, messages and faxes. Ensure that all are handled according to hotel procedures.
• Anticipating guests’ needs, responding promptly and acknowledging all guests