I am seeking an experienced and motivated Assistant General Manager to support the overall leadership and operation of a busy international restaurant.This role is ideal for a hospitality professional with strong front-line experience who is ready to develop their commercial, operational, and people-management skills.Working closely with the General Manager, you will help deliver outstanding guest experiences, maintain operational standards, support team development, and contribute to the restaurant’s ongoing success.The role also offers a clear pathway for an ambitious leader who aspires to progress into a General Manager position.
- Key ResponsibilitiesSupport the General Manager with the effective day-to-day operation of the restaurant.
- Lead by example across front-of-house and back-of-house operations.
- Maintain high standards of service, product quality, cleanliness, and guest satisfaction.
- Support the implementation of company policies, procedures, and operational initiatives.
- Work collaboratively with other departments to ensure consistent delivery and strong communication.
- Coach, motivate, and develop managers and team members.
- Help identify operational challenges and recommend practical solutions.
- Contribute to achieving financial, commercial, staffing, and guest-experience objectives.
- Support recruitment, onboarding, training, performance management, and employee engagement.
- Respond professionally to guest feedback and help resolve issues effectively.
- Take responsibility for the operation in the General Manager’s absence.
- Support continuous improvement and demonstrate the potential to progress to General Manager level.
- Experience and QualificationsProven experience in hospitality, including hands-on restaurant or front-line operations.
- Experience in a high-volume restaurant, café, bar, branded dining concept, or similar customer-facing environment.
- A Bachelor’s degree in Human Resources Management, Business, Culinary Arts, Hospitality, or a related discipline is preferred.
- Previous experience supervising or managing teams is highly desirable.
- Strong understanding of guest service, operational standards, and team leadership.
- Skills and AttributesStrong leadership and interpersonal skills, supported by positive feedback from colleagues and previous supervisors.
- A consultative approach and the ability to work effectively across departments.
- Excellent verbal and written communication skills.
- Strong problem-solving skills, including the ability to identify issues, assess their causes, and recommend effective solutions.
- Commercial awareness and a willingness to understand business performance.
- A proactive, hands-on, and adaptable management style.
- Genuine passion for hospitality, people, and service excellence.
- Clear motivation and ambition to progress into a General Manager role.
- Physical RequirementsManagers must be able to perform the essential functions of the role, with reasonable accommodations available where required.The position may involve extended periods of standing and walking, working in a busy service environment, and flexible shifts, including evenings, weekends, and public holidays.
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