Job Summary: We are looking for an Assistant General Manager/Operations Manager to assist in managing under the direction of the General Manager, the day to day activities/functions of hotel operations to ensure guest satisfaction, ensures that all policies and procedures are followed in order to uphold company standards and maximize hotel profitability. Act/perform duties as the General Manager in his/her absence.

QUALIFICATIONS

• Experience in operations or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation
• Must speak fluent English. Other languages preferred
• Excellent communications skills; ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
• Excellent reading and writing abilities are
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized on a day to day basis
• Problem solving, reasoning, motivating, organization and training abilities are used often
• Ability to travel to attend workshops, trade shows, conventions, etc.
• May be required to work nights, weekends, and/or holidays
• Regular attendance is essential
• Work indoors and out
• Often deal with hazardous materials, including bodily waste and cleaning chemicals
• Ability to lift up to 50 pounds
• Maintain a well-groomed and professional appearance
  About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.
  We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

• Manage the day-to-day operations and assignments of the hotel staff. Assist the General Manager in the development and communication of strategies and goals. Ensures systems and procedures are in place and followed for guest safety and security
• Directly supervise the hotel staff. Ensure that all staff is properly trained and supplied with the equipment and tools needed to effectively perform their job functions/duties
• Assist General Manager in the execution, development, and monitoring of financial and operation plans for the hotel
• Manage hotel operations for front and back office, revenue, and reservation functions to ensure superior guest services, the security of monies, credit card transactions, guest information, and that established/set goals are achieved
• Manage Maintenance and Housekeeping functions to ensure compliance with quality and brand standards in all areas of the hotel. Establish and implement procedures for routine inspections of all guest rooms/suites and public areas, guest rooms/suites, linens, lobby areas, public restrooms, furnishings, fixtures, and equipment, etc. are clean and/or in good repair/working conditions
• Responsible for preventative maintenance programs, ensure programs are in place to protect the physical assets
• Advise and/or initiate salary/wages, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies
• Monitor/report inventory and order supplies in a timely and efficient manner
• Monitor and report variances against budget; and control labor costs and other expenses
• Establish and implement appropriate service guidelines in order to ensure complete guest satisfaction. Respond to guest complaints and/or concerns in a timely and professional manner
• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
• Conduct weekly meetings with Maintenance, Housekeeping and Front Desk personnel to ensure hotel objectives/goals are met
• Network and maintain communication with outside contacts
• Interact with guests to guarantee their total satisfaction
• Interact with Management Company, Owners and/or Principals regarding operation updates and current issues
• Comply and keep in communication with regulatory agencies regarding safety and compliance matters
• Address and resolve any vendor issues/concerns
• Serve as Manager on Duty as assigned
• Perform other duties as assigned