Assistant General Manager at CROWN HOTEL & TRAVEL MANAGEMENT LLC

Clemmons, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

44000.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hiring, Training, Supervision, Performance Evaluations, Coaching, Counseling, Hotel Standards Maintenance, Payroll Budget Monitoring, Guest Complaint Resolution, Computer System Operation, Staff Scheduling, Interdepartmental Coordination, Policy Enforcement, Customer Service, Organizational Skills, Communication

Industry

Hospitality

Description

Assistant General Manager Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. Full Time Benefits * Health Insurance (Medical, Dental, and Vision) * Enhanced Paid Time Off (PTO) Plan * Paid Training * Fantastic Company Culture Responsibilities: * Hires, trains, and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations, and coaches and counsels associates * Maintains all hotel standards set forth by the brand and the management company. * Successfully operates the hotel in the General Manager's absence * Plans, organizes, assigns, and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards. * Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast * Fields Guest complaints, conducting research to develop the most effective solutions. * Listen and extend assistance to resolve problems such as rate conflict or facilities issues. * Inputs and retrieves information from the computer system for file maintenance, correspondence, and preparation of all Front Office reports. * Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training, and creating a positive work environment. * Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation. * Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations. * Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures. * Confers and cooperates with other department heads to ensure coordination of activities. * Answers inquiries about Hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. * Receives and processes advance registration payments. * Meets and personally greets VIP Guests, whenever possible. * Conducts performance evaluations and coaches and counsels all associates when necessary. * Issues verbal and written instructions to the hotel team through guidance from the General Manager. * Reviews the group resumes, event schedules, and daily reports to ensure proper staffing of the hotel. * Prepares the weekly schedule and makes modifications by regularly monitoring the house count and making adjustments accordingly to meet the needs of the business. * Reviews, revises, and approves daily payroll reports as needed. * Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly. * When necessary, performs the duties of his/her subordinates. Qualifications and Skills * IHG and/or Hotel Key experience is highly recommended * Previous front office supervisory and/or management experience in a hotel setting is highly recommended. * 1 year of customer service required * Branded hotel experience required * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to use a moderately complex computer system. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Must know policies and procedures as they relate to the safety and security of guests and Hotel property. * The ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information, and resolve conflicts. * Excellent organizational skills * Ability to read, listen, and communicate effectively in English. * Able to write reports, correspondence, memos, and employee performance evaluations * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * To perform this job successfully, an individual should know Microsoft Word processing software and Excel spreadsheet software. * Meets legal age requirements for the position. * Driver's License Required * High school diploma or equivalent * Must have basic working knowledge of a computer, including Word, and be able to handle multiple tasks at one time * Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities * Must display very good organization and time management skills * Must be able to walk and climb/descend stairs approximately 20% of the time * Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks * Must be able to lift and carry up to 20 pounds without assistance regularly * To always maintain a high standard of personal hygiene and appearance * Must be open to all shifts and able to cover shifts as needed

Responsibilities

The Assistant General Manager is responsible for hiring, training, and supervising hotel staff, ensuring compliance with brand and management company standards, and successfully operating the hotel in the General Manager's absence. Key duties include planning daily activities, monitoring labor costs, resolving guest complaints, and conducting staff meetings to maintain a positive work environment.