ABOUT THE POSITION

At Lulu Bar Toronto, the Assistant General Manager must be a strategic business partner who is accountable for the overall performance of the business. This individual is responsible with assisting the General Manager for driving results aimed at achieving the company’s goals while adhering to company policies and procedures. Cultivating a fun and engaging work environment that complies with all relevant laws, and where the guest experience always exceeds expectations regardless of volume, are top priorities. Superior leadership, critical forward-thinking planning ability and decision making skills are vital to thriving in this position, and a passion for delivering continual training and coaching is key to team success.

WHO WE ARE

Welcome to the Well! Lulu Bar is an escape from the ordinary. Its welcoming vibe is reminiscent of hidden gems from your last vacation, only better because it’s right here in your own backyard. With a healthy, Pacific-inspired menu, Lulu’s wood-fired food is light and fresh — but heavy on flavour. Lulu Bar’s fare is a tribute to the Pacific Ocean and many of the regions that touch it, with influences from Asia to Hawaii, California to British Columbia. Lulu’s fun, light, and refreshing drink menu is equally well-travelled. Its sake, beer, and creative cocktail offerings will make you feel like you’re far from home — and we like that.

Lead

• Ensure that all team members are trained to anticipate guests’ needs and all

are made to feel welcome by delivering responsive, friendly, and courteous

service.

• Stay on top of all learning, development and training being administered by

Head Office departments and ensure all necessary team members attend.

• Continually strive to develop and upskill staff in all areas of managerial and

professional development through ongoing training programs and regular
performance feedback.

Execute

• Assist the General Manager in executing operational strategy.
• Quality control - food and beverage are consistently prepared and served

according to the restaurant’s recipes, portioning, preparing, and serving

standards.

• Assist the General Manager to achieve company objectives in sales, service,

quality, appearance of facility and sanitation and cleanliness through training

of employees and creating a positive, productive working environment.

• Work with the Business Development, Events, and Marketing teams to

develop, plan, and carry out restaurant marketing, entertainment bookings,
advertising and promotional activities and campaigns.

Administrate

• Control cash and other receipts by adhering to cash handling and

reconciliation procedures in accordance with policies and procedures.

• Review financial statements and prepare financial reports as required by

Concorde Head Office, undertaking actions to ensure all financial reporting
and operations are compliant with applicable regulatory requirements and

legislation.

• Make recruitment, hiring, onboarding, succession planning and termination

decisions in compliance with the Alberta Human Rights Act and internal

company policies.

• Time management and effective management scheduling; fill in where

needed to ensure the highest guest service standards and efficient operations
but understand that this position is not full-time floor manager plus

administrative responsibilities.

• Ensure all required paperwork, including forms, reports and schedules is

prepared and submitted in an organized and timely manner.

• Ensure that all equipment is kept clean and in excellent working condition

through personal inspection and by following the restaurant’s preventative

maintenance schedules.

• Schedule hourly labour as required using anticipated business activity while

ensuring that all positions are staffed as needed and labor cost objectives are

met.

• Execute ad-hoc administrative and operational duties are required.