Assistant General Manager at DRM EMPLOYEES LLC

Addison, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Guest Service Excellence, Staff Supervision, Financial Oversight, Sales Support, Crisis Management, Communication Skills, Problem-Solving, Organizational Skills, Leadership, Financial Literacy, Food and Beverage Management, Team Motivation, Training and Development, Guest Satisfaction Analysis, Safety Compliance

Industry

Real Estate

Description

Description 1. Operational Leadership • This position will have a heavy focus on Food and Beverage operations • Oversee the daily operations of all hotel departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Sales (if applicable) • Lead operational meetings and coordinate interdepartmental communication to ensure smooth workflow • Enforce adherence to standard operating procedures (SOPs), safety standards, brand expectations, and company policies • Monitor and evaluate service levels, cleanliness, efficiency, and guest experience across the property 2. Guest Service Excellence • Act as Manager on Duty (MOD) during peak periods or in the GM’s absence • Proactively engage with guests to anticipate needs, address complaints, and resolve escalated service issues • Analyze guest satisfaction reports (e.g., Medallia, Revinate, TripAdvisor) to identify service gaps and implement corrective action • Develop and implement programs that elevate guest loyalty and satisfaction 3. Staff Supervision & Development • Assist in recruiting, onboarding, training, and evaluating department managers and line-level staff • Provide coaching and performance feedback to improve individual and team performance • Maintain effective labor management practices, including scheduling, payroll control, and staff motivation • Foster a positive workplace culture that aligns with the company’s values and promotes staff engagement and retention 4. Financial & Administrative Oversight • Support the GM in preparing annual budgets, forecasting, and analyzing financial performance metrics (e.g., GOP, RevPAR, ADR, occupancy) • Review daily revenue reports, cost control measures, and department expense management • Assist with purchasing, inventory control, vendor negotiations, and contract management • Ensure compliance with local health, labor, and safety regulation 5. Sales, Marketing & Business Development • Support execution of marketing initiatives, group sales strategies, and promotional activities • Collaborate with the sales team to identify revenue opportunities and enhance visibility in the local market • Represent the hotel at industry events, community functions, or meetings when needed 6. Crisis Management & Safety • Act as a leader during emergencies, including fire alarms, power outages, or guest-related incidents • Ensure the hotel maintains a high standard of safety and cleanliness • Regularly conduct safety drills and ensure compliance with OSHA and local safety regulations Requirements Required Skills & Qualifications: • Career progression including previous Food and Beverage Director experience is preferred • Bachelor’s degree in hospitality management, Business, or related field (or equivalent experience) • 3–5 years of progressive hotel management experience; prior AGM or senior department head experience preferred • Proficiency in hotel PMS (e.g., Lightspeed), Microsoft Office Suite, and scheduling systems • Exceptional communication, problem-solving, and organizational skills • Strong leadership presence and ability to motivate diverse teams • Financial literacy and ability to interpret hotel performance data

Responsibilities

The Assistant General Manager will oversee daily hotel operations with a strong focus on Food and Beverage services, ensuring adherence to standards and enhancing guest experiences. This role includes leading operational meetings, managing staff, and supporting financial performance metrics.