OVERVIEW

We are looking for an experienced and passionate Assistant General Manager to join our team at Dusk Til Pawn during a pivotal period of organisational transformation. As our business enters an exciting phase of growth, you will collaborate closely with senior leadership to implement key initiatives that elevate our operational standards, foster a positive and inclusive culture, and enhance our guest experience in line with our strategic objectives.
In this critical role, you will be instrumental in creating a vibrant environment for both guests and staff. Working alongside the General Manager, you will manage the comprehensive training and development of staff, oversee financial performance, and maintain the highest levels of service and guest satisfaction. You’ll work directly with upper management to continuously innovate and improve, with access to the resources and support you need to excel and make a meaningful impact.

Rate of pay:

• This role starts at £14.50 per hour, and rises following a 6 month probation.
• Hourly paid rather than salary, meaning you will be compensated for all hours worked above those contracted to.
• Pay is weekly, with an additional share of TRONC which works out as an additional £1-£2 per hour and expected to rise with business performance.

Hours: 40+ split over Wednesday - Saturday.

• Day to day operations: Leading daily activities and shifts, ensuring that all team members represent the venue in alignment with our company standards and core training materials. Maintain a hands-on and charismatic approach to leadership, setting expectations and monitoring staff performance.
• Financial Management: With the General Manager, you will take full ownership of your venue’s financial performance, managing the Profit & Loss (P&L), controlling expenses, and implementing revenue-boosting strategies.
• Staff Training and Development: Champion our brand standards through the training and continuous development of all team members, embodying the company’s values with proactive and charismatic leadership.
• Staffing and Scheduling: Ensure appropriate staffing at all times, managing rotas and making adjustments to maintain labour costs.
• Performance Management: Conduct regular appraisals, set performance objectives, deliver constructive feedback, to identify growth opportunities within your team.
• Regulatory Compliance: Ensure the venue operates within all regulatory and licensing requirements, conducting risk assessments, and adhering strictly to health and safety regulations to provide a safe environment for both guests and staff.
• Customer Experience: Take a customer centric approach to every aspect of management. Monitor guest feedback closely, address issues promptly, and continuously seek opportunities to elevate the guest experience and improve our offering.
• Problem Solving and Crisis Management: Manage challenges swiftly and effectively, whether addressing equipment malfunctions, staff shortages, or customer concerns, using strong problem-solving skills to minimise disruptions and maintain smooth operations.
• Marketing and Promotions: Work closely with senior management to develop and execute strategies to increase footfall and drive sales. Analyse market trends to identify opportunities for growth, and implement initiatives that align with our brand vision.