PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must be able to lift 50lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for long periods of time and mobile enough to walk up to two (2) miles on sidewalks, trails, turf, and uneven slopes.
• Must have finger dexterity for keyboarding and computer use.
• Must be able to hear to independently receive telephone calls and voice mail messages and then be able to communicate the information received.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Tools & Equipment Used:

• General office equipment

ABOUT US:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

EXPERIENCE EXCEPTIONAL SERVICE WITH A FULFILLING CAREER IN PROPERTY MANAGEMENT WITH FIRSTSERVICE RESIDENTIAL.

To learn more about our company and culture, please visit www.fsresidential.com/California

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

Skills & Qualifications:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business always with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify General Manager of operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Must work effectively with co-workers, client, residents and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name; title or other respectable identifier; and respecting in the diversity of our workforce in actions, words and deeds

Education & Experience:

• Bachelor’s Degree preferred.
• Minimum 5 years’ experience in a service-related industry, preferably Community Management

YOUR RESPONSIBILITIES:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Community Enhancement & Maintenance

• Ensure common areas, landscape and recreational facilities are maintained in excellent condition.
• Provide oversight for regular and ongoing inspections of facilities for repairs, maintenance, and improvements.
• Ensure subcontractors’ adherence to specifications and that work is completed in accordance with Association contracts.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures.
• Oversee the Janitorial Team in conjunction with General Manager to ensure that all amenities and facilities are maintained at an optimal level
• Oversee Front Desk Staff in conjunction with the General Manager to see that they provide superior customer service to the residents; and that the facilities are maintained at an optimal level.
• Assist General Manager in monitoring vendor performance against contracted scope and propose bidding or scope adjustments in accordance with Board Policy.
• Collaborate with consultants and committees to maximize aesthetic appeal and minimize costs / risks.
• Prepare and deliver feedback to the General Manager with any concerns related to Association vendors.

Daily Operations

• Ensure that all associates provide superior customer service to the residents; and that the facilities are maintained at an optimal level.
• Ensure adherence to association policies and procedures, and compliance with corporate, civil code, state and federal obligations and governing documents.
• Post Board Meeting Notices and Committee Meeting notices at the guidance of the General Manager.
• Assist General Manager with document retention, including but not limited to uploading Meeting Minutes into the resident portal.
• Preparing and delivering violation notices in accordance with the Association’s hearing and fine policy & civil code.
• Manage resident requests by ensuring timely conclusion & follow-up. Requests include but are not limited to, work orders, parking and storage waitlists, architectural modification application process.
• Manage Association calendar, including but not limited to, events, elevators reservations, move-ins/move-outs, water shut-offs as well as ensure the appropriate Association staff is notified of activity as it relates to their job responsibilities.
• Submit checks received to Association office for processing and/or submit the appropriate paperwork to the appropriate departments for Association fee processing or reversal.

Leadership & Strategy

• Proactively identifies areas of improvement and makes recommendations to improve the operations.
• On-site visibility, including but not limited to, assisting at the front desk.
• Work closely with the General Manager and Board of Directors to plan and implement the strategic plan, goals, and objectives.
• Display a working knowledge of the governing documents for the purposes of initiating additional opportunities within the appropriate legal structure and causing implementation for the good of the community.
• Support in the supervision and leadership of on-site vendors.
• Support in providing community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Participate in reviewing policies on an ongoing basis to ensure compliance with civil code, declaration, and other requirements of governing institutions.
• Attend all Association and/or FirstService Residential mandatory functions.
• Comply with company policies and procedures.
• Act in the absence of the General Manager.

Skills & Qualifications:

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business always with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify General Manager of operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.
• Must work effectively with co-workers, client, residents and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name; title or other respectable identifier; and respecting in the diversity of our workforce in actions, words and deeds.

Education & Experience:

• Bachelor’s Degree preferred.
• Minimum 5 years’ experience in a service-related industry, preferably Community Management.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must be able to lift 50lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for long periods of time and mobile enough to walk up to two (2) miles on sidewalks, trails, turf, and uneven slopes.
• Must have finger dexterity for keyboarding and computer use.
• Must be able to hear to independently receive telephone calls and voice mail messages and then be able to communicate the information received