Overview:
Flyover is seeking an experienced Assistant General Manager (AGM) to join our team. The focus of this role is to support the General Manager by overseeing daily operations, managing staff, implementing policies, and ensuring the success of the business. Key responsibilities include supervising staff, handling customer issues, training and developing employees, managing budgets, and assisting in strategic planning.
What is the compensation for this role?:
The wage for this role is 85-95k and a full breakdown of perks and benefits will be discussed during the interview process.

What will you do in this job?:

• Oversee day-to-day operations to ensure seamless execution and consistently outstanding guest experiences
• Lead recruitment efforts, coordinate structured onboarding experiences, and implement ongoing training programs to ensure team members are equipped, engaged, and aligned with Flyover’s service standards and culture
• Lead, coach, and inspire a team of supervisors and up to 80 guest-facing team members, fostering a culture of collaboration, hospitality, and high performance
• Manage the implementation and continuous optimization of standard operating procedures and core operational systems to improve efficiency, usability, and resource allocation
• Drive service standards through proactive guest feedback management, Net Promoter Score (NPS) improvement strategies, and close collaboration with Marketing and Sales Teams
• Promote a proactive safety culture by ensuring all team members are trained in safety protocols, identifying and addressing potential risks, and maintaining full compliance with health, safety, and regulatory standards
• Contribute to budget development and oversight, monitor key financial indicators, and support initiatives that enhance revenue and operational efficiency
• Partner with cross-functional teams and external stakeholders to align operations with organizational goals and industry best practices
• Manage day-to-day operations and drive revenue growth for the established attraction bar “Lost Cactus” by implementing new initiatives and ensuring compliance with Nevada regulations
• Other duties and projects as assigned

What skills and experience do you need for this job?:

EDUCATION:

• Bachelor’s degree in business, operations management or related field, preferred
• CPR/First Aid Certification or willingness to obtain

IDEAL EXPERIENCE:

• A minimum of 5–8 years of progressive leadership experience preferably in themed entertainment, attractions, hospitality, or tourism experience
• Proven ability to lead large, diverse teams in high-volume, fast-paced environments
• Strong financial and analytical acumen; comfortable with budgeting and performance metrics
• Experience with point-of-sale systems and operational tech platforms (knowledge of “Anchor” a plus)
• Exceptional communication, problem-solving, and organizational skills
  What will your work environment be like?:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable an individual with disabilities to perform these essential functions.

• Ability to stand and walk for extended periods
• Must be able to move throughout the attraction, including climbing stairs, navigating backstage areas, and accessing elevated or confined spaces
• Occasional lifting, pushing, or pulling of items up to 40 lbs (e.g., equipment, supplies, promotional materials)
• Comfortable working in varying conditions including low lighting, loud environments, and around motion-based simulation equipment
• Manual dexterity to operate equipment, use handheld devices, and complete light administrative tasks
• Must be able to respond quickly and safely to emergency situations, including directing guests and assisting with evacuations if needed

What will you do in this job?:

• Oversee day-to-day operations to ensure seamless execution and consistently outstanding guest experiences
• Lead recruitment efforts, coordinate structured onboarding experiences, and implement ongoing training programs to ensure team members are equipped, engaged, and aligned with Flyover’s service standards and culture
• Lead, coach, and inspire a team of supervisors and up to 80 guest-facing team members, fostering a culture of collaboration, hospitality, and high performance
• Manage the implementation and continuous optimization of standard operating procedures and core operational systems to improve efficiency, usability, and resource allocation
• Drive service standards through proactive guest feedback management, Net Promoter Score (NPS) improvement strategies, and close collaboration with Marketing and Sales Teams
• Promote a proactive safety culture by ensuring all team members are trained in safety protocols, identifying and addressing potential risks, and maintaining full compliance with health, safety, and regulatory standards
• Contribute to budget development and oversight, monitor key financial indicators, and support initiatives that enhance revenue and operational efficiency
• Partner with cross-functional teams and external stakeholders to align operations with organizational goals and industry best practices
• Manage day-to-day operations and drive revenue growth for the established attraction bar “Lost Cactus” by implementing new initiatives and ensuring compliance with Nevada regulations
• Other duties and projects as assigne

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable an individual with disabilities to perform these essential functions.

• Ability to stand and walk for extended periods
• Must be able to move throughout the attraction, including climbing stairs, navigating backstage areas, and accessing elevated or confined spaces
• Occasional lifting, pushing, or pulling of items up to 40 lbs (e.g., equipment, supplies, promotional materials)
• Comfortable working in varying conditions including low lighting, loud environments, and around motion-based simulation equipment
• Manual dexterity to operate equipment, use handheld devices, and complete light administrative tasks
• Must be able to respond quickly and safely to emergency situations, including directing guests and assisting with evacuations if neede