JOB SUMMARY

INK Entertainment is looking for an Assistant General Manager. As a key member of our restaurant’s hospitality staff, the Assistant General Manager must ensure the restaurant operates smoothly, with sufficient stock and staff at all times. The ideal candidate in this position must thrive in a dynamic, fast-paced environment, maintaining a courteous demeanour with customers, as well as effectively make use of downtime.
Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image. The Assistant General Manager pays close attention to all operational details to ensure the comfort, safety and enjoyment of guests and job satisfaction of staff, as well as the financial success of the establishment.
INK prides itself in providing its employees with cross-training opportunities for all positions and across all INK Entertainment venues. Employees will receive training and development opportunities, dining discounts, early access to select events and enrolment in INK’s Perkopolis perk program.

REQUIREMENTS

• Restaurant or management experience or more education is generally preferred.
• Strong understanding of business management and accounting principles.
• Excellent computer, problem-solving, and customer service skills.
• Exceptional communication and interpersonal skills.
• Ability to diffuse tense situations and resolve conflicts.
• Willingness to work during peak hours, including nights, weekends, and holidays.
• Effectively delegate responsibilities and maximize resources.
• Decisiveness.
• Ability to walk, stand, and occasionally carry heavy items in a fast-paced, stressful environment.

• Monitor inventory of beverages to ensure adequate stock is maintained and to prevent excess pours or abuse by staff. Requisition purchases as needed.
• Oversee cleanliness of staff and physical bar area, paying special attention to possible health hazards and code violations.
• Review sales and beverage costs and reconcile any discrepancies in accounting. Ensure proper cash management.
• Resolve customer complaints promptly and according to company guidelines.
• Create pairing suggestions for menu items.
• Responsible for the liquor inventory and program.
• Perform other duties as assigned or required.