1. OPERATIONS MANAGEMENT:

• Assist in overseeing the daily operations of the KFC restaurant to ensure a smooth and efficient service.
• Ensure that food is prepared according to KFC standards, ensuring consistency and quality.
• Monitor inventory levels and ensure stock is replenished as needed.
• Ensure that all health, safety, and cleanliness guidelines are followed consistently.
• Help manage opening and closing procedures, including cash handling and securing the premises.
• Maintain a clean and organized restaurant, including dining areas, kitchen, and restrooms.

3. CUSTOMER SERVICE & GUEST EXPERIENCE:

• Ensure high levels of customer satisfaction by providing quality food and excellent customer service.
• Handle customer complaints or issues in a professional manner, resolving them to the customer’s satisfaction.
• Help implement strategies to improve guest experiences and encourage repeat business.
• Monitor the service team to ensure a friendly and efficient experience for guests.

SKILLS & QUALIFICATIONS:

• Education: High school diploma or equivalent (required); some college or business management coursework is a plus.
• Experience: At least 1-2 years of experience in a fast-paced food service environment, ideally with supervisory or leadership responsibilities.
• Leadership Skills: Strong leadership and management skills, with a focus on motivating teams to achieve restaurant goals.
• Customer Service: Excellent customer service skills with the ability to handle challenging situations calmly and professionally.
• Problem-Solving: Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
• Time Management: Ability to prioritize and manage multiple tasks efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively with customers and staff.
• Attention to Detail: Ability to maintain high standards for food quality, cleanliness, and safety.
• Flexibility: Ability to work various shifts, including nights, weekends, and holidays, as needed.