Assistant General Manager - Line Station at United Airlines

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

133194.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Safety Management, Process Management, Employee Engagement, Communication, Problem Solving, Team Development, Operational Management, Budget Management, Performance Metrics, Labor Relations, Flexibility, Service Advocacy, Compliance, Project Management

Industry

Airlines and Aviation

Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Job overview and responsibilities The assistant general manager line stations will provide day-to-day operational management of Customer Service and Ramp activities for the station including performance, safety, customer service and employee enablement. Responsible for supporting the execution of operational plans in support of station and Company objectives and goals via process management and improvement. Responsible for development and sustainment of administrative practices that track and support service, safety, financial and employee relations metrics. Partners with and drives supervisor and frontline team. Serves as station service champion. Directs the customer handling activities and all aspects of the planeside ramp service operation. Oversee Customer Service and Ramp activities at the station, including performance, safety, customer service, and employee engagement Support station and company objectives through effective process management and continuous improvement Develop and sustain administrative practices that track key metrics in service, safety, financials, and employee relations May also be assigned budget responsibility Support cost and revenue goals, including workforce management, enforcing baggage fees, and reducing ground aircraft fuel consumption Partner with supervisors and frontline teams to assess needs, recommend solutions, implement, coordinate, and evaluate operational and business processes Act as the station’s service advocate, overseeing customer handling activities and all planeside ramp operations Ensure the station meets its operational goals and performance metrics Foster positive employee and labor relations through ongoing engagement and effective communication Manage day-to-day safety and security programs, ensuring compliance with all standards and regulations, and striving for optimal safety performance Qualifications What’s needed to succeed (Minimum Qualifications): High school diploma or equivalent Minimum 3 years leadership experience in an operational environment Passion for service; drives performance; team leadership; coaches/develops employees Strong communication and interpersonal skills Demonstrated ability to develop and motivate personnel Strong problem solving skills and drive for excellence Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to take care of any operational and /or unforeseen situations Must live in the vicinity of the airport Travel required as needed Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances Must be eligible to acquire and maintain credentials vital for the position Must be legally authorized to work in the United States for any employer without sponsorship Successful completion of interview required to meet job qualification Reliable, punctual attendance is an essential function of the position What will help you propel from the pack (Preferred Qualifications): Bachelor's degree or related experience Customer Service and/or Ramp experience Hub experience Knowledge of Union Contract Project Management Experience The base pay range for this role is $102,220.00 to $133,194.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Responsibilities

The Assistant General Manager will oversee day-to-day operations of Customer Service and Ramp activities, ensuring performance and safety standards are met. They will also support operational plans and foster positive employee relations.