Assistant General Manager at Lucky Strike Entertainment LLC

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

75000.0

Posted On

06 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational management, Guest service, Staffing, Budgeting, Safety compliance, Problem-solving, Communication, Inventory management, Labor control, Incident response, Training, Hospitality management, Event planning, Upselling

Industry

Entertainment Providers

Description

Overview Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as an Assistant General Manager and help create unforgettable experiences for every guest. If you’re passionate about hospitality, thrive in a fast-paced environment, and love making guests feel welcome, start making your own luck today! WHAT OUR ASSISTANT GENERAL MANAGERS DO The Assistant General Manager (AGM) supports the General Manager in overseeing daily park operations. This role provides hands-on leadership across all departments, ensures a safe and exceptional guest experience, supports staffing and training efforts, and helps maintain operational, financial, and safety standards. The AGM serves as the acting GM when required and plays a key role in driving teamwork, consistency, and operational excellence. AN ASSISTANT GENERAL MANAGER'S DAY-TO-DAY · Support the GM in daily operations across ride operations, aquatics, attractions, food & beverage, admissions, retail, and facilities. · Accomplish Park objectives by managing staff; planning and evaluating park activities, exclusive events, and general admission special events. · Assist General Manager in execution of promotion and upselling to increase sales and overall revenue. · Provide leadership and guidance to supervisors and frontline teams to ensure smooth, safe, efficient park operations. · Assist with staffing, hiring, scheduling, and employee development. · Help oversee guest service standards, responding to escalated guest needs. · Support compliance with all health, safety, aquatics, food service, and regulatory requirements. · Work closely with ride operations and aquatics leadership to ensure training, performance, and safety programs meet standards. · Assist with monitoring operational budgets, inventory management, labor controls, and expense management. · Conduct operational walk-throughs to ensure cleanliness, safety, and equipment functionality. · Support emergency procedures, incident response, and documentation. · Maintain positive relationships with guests, vendors, and team members. · Act as the park leader in the GM’s absence. WHAT IT TAKES Required: · 3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments. · Experience supervising teams in fast-paced, high-volume operations. · Strong communication, leadership, and problem-solving skills. · Knowledge of safety standards, guest service, and basic operational practices. · Ability to work flexible hours including nights, weekends, and holidays. Preferred or Required Upon Hire: · Certified Pool Operator (CPO). · CPR/AED/First Aid Certification. · ServSafe/TIPS. · Be trained on all park positions and act as trainer for any position. · Experience with lifeguard programs (StarGuard Elite, Jeff Ellis & Associates, or similar). WORK ENVIRONMENT / PHYSICAL DEMANDS Typical entertainment and waterpark environment where you’ll walk, bend, and stand for extended periods, and may lift objects with some assistance. You’ll work outdoors in various weather conditions and remain highly alert throughout your shift. #LI‑DNP Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com. The pay range for this position is $71,000 to $75,000. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

Responsibilities

The Assistant General Manager supports daily park operations by providing hands-on leadership across departments including food and beverage, attractions, and retail. They are responsible for ensuring safety, managing staff performance, and driving operational and financial excellence.