ABOUT NEMA MIAMI:

In the heart of Edgewater, immediately adjacent to Wynwood and the Design District, Miami is at the center of the city’s leading neighborhoods. Featuring 588 residences, an 85,000-square-foot collection of bespoke amenities, incredible water, city, and sunset views, tech-powered service, and the highly anticipated neighborhood Whole Foods Market, NEMA is intelligently designed for a forward-thinking Miami lifestyle. The 39-story tower’s façade is envisioned by Miami-based Arquitectonica with interiors designed by the award-winning Rockwell Group. Inspired by its city, NEMA Miami reflects the best of Miami’s art and culture, hospitality, retail, and tech-powered convenience.

SUMMARY:

Responsible for assisting the General Manager with the daily operations of a luxury residential high-rise in accordance with company policies, lease agreements, multifamily documents, and applicable laws. Ensure a warm, safe, secure, inclusive, and transparent environment for all residents, guests, and team members at all times.

QUALIFICATIONS:

· Hospitality-focused approach to service and superb customer relations skills.
· Excellent managerial, interpersonal, organizational, and problem-solving skills.
· Excellent written and verbal communication skills to interact effectively with all levels of employees, residents, and external contacts.
· Knowledge of established accounting and bookkeeping practices and procedures including ability to create budgets and analyze financial statements.
· Ability to multi-task and adapt to changing priorities.
· Ability to work well under pressure, exercise good judgment when making decisions, and handle stressful situations in a professional and efficient manner.
· Thorough attention to detail.
· Computer skills including proficiency in Microsoft Office Suite (Outlook, Word, Excel).
· Knowledge of real estate property management applications.
· Experience using Yardi CRM preferred.
· Spanish language proficiency preferred.
EDUCATION and/or EXPERIENCE:
Bachelor’s degree and two (2) years of related training or experience or an equivalent combination of education and/or experience required.
CERTIFICATES and LICENSES:
None

LANGUAGE SKILLS:

Ability to read, write and comprehend simple instructions, correspondence, memos, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

RESPONSIBILITIES:

· Assist in managing day-to-day operations across all property functions.
· Maintains current leases and performs collection, posting and depositing of rental payments and impounds as due.
· Maintain and elevate the brand’s customer service and quality standards.
· Highlight and oversee proactive training for all team members to ensure consistency.
· Respond clearly and in a timely manner to residents’ needs and complaints and ensure resolution.
· Troubleshoot effectively to create positive outcomes, making every effort to achieve customer satisfaction.
· Investigate resident disturbances, violations, or complaints, and resolve any issues in accordance with regulations established in the lease agreements.
· Assure community compliance with Fair Housing requirements and all applicable laws, codes, and ordinances.
· Maintain and oversee current service contracts and arrange for new or termination of existing contracts as required.
· Assist with eviction of residents in compliance with court orders and directions from Legal or Asset Manager.
· Inspect property on a regular basis and report any cleaning, repair, or replacement needs, seeing all identified issues and improvement opportunities through to completion.
· Ensure absolute discretion and confidentiality regarding all activities, interactions, and personal data related to residents and their guests.
· Maintain a positive and professional attitude towards residents, guests, vendors, and coworkers.
· Act as a brand ambassador to residents and as a service role model to teammates and encourage others to do the same.
· Remain proactive in all areas of operation, seeking ways to improve resident experience and retention rates.
· Perform other related duties and assignments as required.

SUPERVISORY RESPONSIBILITIES:

Supervising department heads of a luxury residential high-rise tower.