Additional InformationBonus Eligible
Job Number25053838
Job CategoryRooms & Guest Services Operations
LocationSpringHill Suites Los Angeles Burbank/Downtown, 549 South San Fernando Boulevard, Burbank, California, United States, 91502
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

• Bonus Eligible
  Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. Assists the General Manager in the implementation of property-wide brand strategy initiatives.

EDUCATION AND EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

MANAGING THE GUEST EXPERIENCE

• Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Attends pre- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
• Incorporates guest satisfaction as a component of staff/operations meetings.
• Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

Please refer the Job description for details