Job Title: Assistant General Manager
Reports to: General Manager
The Assistant General Manager will work in conjunction with the General Manager and will oversee and support the operations at the restaurant to ensure profitability and an enjoyable dining experience. They will ensure that the store and all staff are properly supported, trained and coached.

REQUIRED SKILLS AND QUALIFICATIONS:

• Completion of a college diploma, preferably in hospitality management or culinary management.
• Current Food Handling Certificate is mandatory.
• At least 1 year experience in a management role in the QSR or fast casual industry.
• Understanding and knowledge of safety, sanitation and food handling procedures.
• Well-spoken with a strong command of the English Language. Possesses good verbal and written communication skills.
• Ability to professionally communicate and to problem solve amid a difficult situation.
• Must be organized, pro-active and a self-starter.
• Ability to work calmly and effectively under pressure.
• Possesses an overwhelming sense for “Exceptional Customer Service” and commitment to quality service.

OCCUPATIONAL HEALTH & SAFETY REQUIREMENTS

All supervisors and managers are directly responsible for ensuring the health and safety of workers under their supervision. They must ensure that workers are operating in a manner as required by the Occupational Health and Safety Act and its regulations in addition to company health and safety policies and procedures. Supervisors must inform all workers of the existence of any potential or actual risk to the health or safety of the worker of which the supervisor is aware, and must provide direction and instruction, in writing where prescribed, for safe measures to be taken during the course of their work.

Main Heading:

• Delivering genuine hospitality and exceptional guest experience
• Supporting General Manager in restaurant P&L and delivering on financial expectations/budget
• Be a leader in the community building and driving community devotion
• Leading the team to deliver on Mary Brown’s Vision
• Directing restaurant operations on a day to day basis
• Ensuring that all team members have the proper training and mentoring to deliver high standards
• Providing timely reports directly to the management team
• Ensuring all government regulations and procedures are being adhered to
• Train new employees up to the standards set forth by Mary Brown’s
• Assist the Restaurant General Manager with recruiting, selecting, orienting, training, assigning, scheduling and coaching
• Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to
• Any other duties as required

The duties of this position may change from time to time. Mary Brown’s reserves the right to add or delete duties and responsibilities at its discretion contingent on business need. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.