WHO WE ARE

At Gibbons Whistler, we’re all about Making People Happy. Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences.
Everything we do is rooted in our core values: Encourage Trust, Have Fun, Show Kindness, Lead With Purpose, and Commit to Excellence.

DO YOU THRIVE IN THE OUTDOORS AND LOVE CREATING UNFORGETTABLE GUEST EXPERIENCES?

Vallea Lumina is a magical, multimedia forest night walk and one of Whistler’s most iconic tourism offerings. As Assistant General Manager, you’ll lead day-to-day operations, champion exceptional guest journeys, and help shape the future of The Adventure Group alongside a passionate and committed team.

• Ensure the Lumina team is fully staffed and supported (Leads, Rangers, AV team) by collaborating with People & Culture to fill any gaps quickly.
• Coach and develop your team through structured quarterly 1-on-1s and clear performance feedback.
• Lead daily and weekly operational check-ins to maintain rhythm, consistency, and accountability.
• Monitor and drive financial performance.
• Deliver 5-star service across every step of the guest experience, from pre-arrival outreach to warm farewells and post-visit follow-ups..
• Build and nurture community partnerships
• Maintain labour efficiency, ensuring schedules are submitted in advance and labour targets (9% or lower) are consistently met.
• Support 7-day and 52-week programming, helping to activate consistent experiences aligned with The Gibbons Way