Assistant General Manager - Notch8 & In Room Dining

at  Fairmont

Company Description
Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.
Job Description

VISA REQUIREMENTS:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

WHAT YOU WILL BE DOING:

• Report to the General Manager of Notch8, positioning the restaurant as a top dining destination in Vancouver’s downtown area
• Collaborate with the Executive Restaurant Chef to ensure smooth operations for both the Front and Heart of House
• Provide consistent floor presence to support and lead the team in delivering service excellence
• Motivate, coach, and monitor team performance
• Uphold high standards of customer service and hold the team accountable
• Drive revenue and profit through strategic development, promotions, and maintaining the integrity of the overall concept
• Lead the budgeting and forecasting process, adhering to established guidelines for labor, revenue, and expenses
• Train and develop new and existing team members
• Work closely with Culinary & Stewarding teams to ensure food quality exceeds guest expectations and promote a collaborative service culture
• Create and maintain staffing schedules to meet guest and business needs, following the Collective Agreement
• Monitor and enhance Food & Beverage controls
• Generate innovative ideas and promotions to maximize revenue
• Foster high colleague engagement, performance, and team spirit in a positive work environment
• Manage the online reputation by responding professionally and addressing concerns promptly
• Address guest complaints with follow-up actions, including training resolutions and performance management
• Develop and implement effective recruitment and retention strategies
• Understand and apply the Collective Agreement within the department and hotel
• Collaborate with other departments to ensure efficient hotel operations
• Participate in the Vancouver restaurant community
• Support Fairmont Hotel Vancouver’s Sustainability Program (Planet 21) and champion department-specific initiatives
• Participate in the hotel’s recognition, service excellence, health & safety, and diversity & inclusion committees
• Ensure safety and sanitation compliance for both Front and Heart of House operations per provincial health regulations and EcoSure standards
• Perform other duties and special projects as assigned
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE WE ASK THAT YOU HAVE:

• Minimum 2 years of management experience in an upscale food & beverage setting
• A deep passion for food & beverage, and familiarity with current trends in the industry
• Proven ability to drive revenue and manage budgets effectively
• Proficiency in point-of-sale systems and Microsoft Office Suite
• Ability to work a flexible schedule, including evenings, weekends, and holidays, with a strong commitment to the role
• Demonstrated ability to focus on guest needs while remaining calm and professional under pressure
• Strong communication skills, ability to build relationships, and work cohesively within a team
• Ability to stand and walk for long periods, lift up to 30 lbs. and manage physical tasks such as kneeling, pushing, and climbing stairs
  Additional Information