Assistant General Manager - Parks & Rec at MadTree Brewing Company

Blue Ash, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

71900.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Restaurant Operations Execution, Collaboration, Engagement, Communication, Ensures Accountability, Servant Leadership, Manages Conflict, Leadership & Team Development, Financial Performance & Operations Management, Guest Experience & Service Excellence, Technology & Facility Management, Compliance & Risk Management, Community Impact & Values, Time Management, Attention to Detail, Tech-Savvy

Industry

Food and Beverage Services

Description

POSITION: Assistant General Manager – Parks & Rec LOCATION: Blue Ash, OH REPORTS TO: General Manager - Parks & Rec COMPENSATION RANGE: $53,200 - $71,900 VARIABLE COMPENSATION: Up to $9,900/year for achieving specific performance metrics POSITION SUMMARY: As the Assistant General Manager at Parks & Rec, you will partner with managers across the space to help oversee daily operations of the facility, while directly managing front-of-house operations and supporting back-of-house operations. You'll be driving the teams’ excellence in guest experience, helping to develop the Parks & Rec leadership team, and leading the charge when it comes to operational performance. You will also be an avid MadTree Brewing Company ambassador who lives out our behaviors of...Connect, Grow, and Give a F*ck. KEY COMPETENCIES - Qualified candidates will demonstrate strong proficiency in the following areas: Restaurant Operations Execution: Deep and experienced understanding of food & beverage operations and service excellence with a genuine enthusiasm for hospitality and creating exceptional experiences. Collaboration Engagement: Assists GM in creating a culture where people are motivated to do their best through recognition, development opportunities, and clear communication of how individual contributions connect to organizational success Communication and cross-functional operations: assist GM in seamless execution across all departments (FOH, BOH, and Private Events) Ensures Accountability: Holding self and others accountable to meet commitments Servant Leadership: Leading with a people-centric approach that inspires and motivates teams while driving cohesion and collaboration across all operational areas (FOH, BOH, and Private Events) Manages Conflict: Handling conflict situations effectively by staying curious, maintaining objectivity, and ensuring resolution approaches align with company policy and legal requirements ESSENTIAL DUTIES & RESPONSIBILITIES: Leadership & Team Development Partner with GM and People Strategy to help support and execute recruitment strategy, performance reviews and follow up on annual engagement and pulse surveys. Ensure effective communication between teams. Assist with development and implementation of standard operating procedures and training programs throughout the business, including opening & closing operations etc. Partner with the GM and People Strategy to model what it means to lead, coach, and develop team members aligned to our PODs (Points of Differentiation)… We are Warm & Welcoming We Craft to Exceed Expectations Together, We Plant a Better Community Financial Performance & Operations Management Support the General Manager in P&L management and budget planning, including labor scheduling and optimization across all teams; AGM focused heavily on FOH management. Partner with the General Manager to achieve guest count, PPA, revenue, and other financial targets & goals. FOH schedule/team requests and needs management with FOH manager support. Assist GM oversight of beverage program execution, including beer, cocktails, and non-alcoholic offerings. Partner with the GM on inventory management and QA follow-ups, oversight, and delegation of tasks. Guest Experience & Service Excellence Drive guest satisfaction through active floor management, programming and service standard implementation and delivery of our PODs (Points of Differentiation)… We are Warm & Welcoming We Craft to Exceed Expectations Together, We Plant a Better Community Work as floor manager during shifts to oversee service sequence execution, visit tables and interact with guests, monitor door procedures, and maintain effective guest flow control while delivering hospitality excellence. Monitor and respond to guest feedback, implementing service improvements as a result. Technology & Facility Management Help support GM oversight of POS systems, scheduling platforms, and operational technology to ensure efficient workflows, accurate reporting, and seamless guest transactions. Help support GM oversight of repairs and maintenance of the facility in a timely manner Compliance & Risk Management Assists with ensuring compliance with all safety and sanitation standards, and champions the education of their team around this. Assist to maintain compliance with alcohol service laws, food safety standards, labor regulations, health department requirements, MadTree policies, wage and hour laws, tip reporting, safety protocols, and emergency procedures with proper documentation and reporting. Resolve employee and guest conflicts through service recovery and implement changes as directed by leadership. Community Impact & Values Model MadTree's commitment to community impact by actively connecting daily operations to the company's purpose of connecting people to nature and each other, helping FOH and BOH teams understand how their work contributes to building a better community. Lead by example in MadTree Impact initiatives through enthusiastic participation in minimum 16 hours of annual paid volunteer work while facilitating team engagement and creating opportunities for all departments to contribute to local sustainability and community building efforts. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform essential duties, accountabilities, and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age or older. 3+ years of hospitality management experience in a high-volume ($5M+) restaurant/bar setting strongly preferred Experience managing teams of 30+ people Strong understanding of both front-of-house and back-of-house operations Proficiency with restaurant management platforms including R365, Toast, Google Suite, etc required IMPORTANT SKILLS & ABILITIES: Required to work evening hours, weekends, and holidays. Management work week averages 45-50+ hours per week and more deemed necessary at various times. Positive attitude and strong desire to be helpful with a friendly, service-orientated mindset to be in the service of guests and staff at all times. Strong skills in time management and with the ability to prioritize tasks. Comfort with working independently, multitasking, and maintaining efficiency and productivity. Advanced knowledge of financial and general math concepts and proficiency with Excel/Google Sheets. Ability to work well under pressure and in a fast paced environment. Attention to detail: recognizes the importance of quality, making sure that even the smallest of details are not overlooked. Team Builder: Creates a strong and positive work environment for their team and thrives in building strong cross-functional relationships. Leadership Excellence: Develops talent, drives engagement, and ensures accountability of their team through setting expectations and leading by example. Tech-Savvy: Comfortable with various restaurant management & scheduling systems, and has an ability to teach others. PHYSICAL REQUIREMENTS: Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, climb, talk, hear, and smell. Ability to occasionally lift and/or move up to 50 pounds and frequently reach with hands and arms to handle objects, tools, or controls. Vision abilities required by this job include close vision, distance vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is usually that of a bar, restaurant, and brewery. The employee occasionally works with hazardous materials. The employee occasionally works on wet floors and with wet equipment.

Responsibilities

The Assistant General Manager will oversee daily operations of the facility, manage front-of-house operations, and support back-of-house operations. They will drive guest experience excellence and develop the Parks & Rec leadership team.