Assistant General Manager at Resolute Road Hospitality

Coeur d'Alene, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Satisfaction, Team Development, Operational Excellence, Labor Analysis, Financial Management, Revenue Strategies, Sales Processes, Market Dynamics, Communication, Organizational Skills, Decision-Making, Microsoft Office, Property Management Systems, Coaching, Mentoring, Problem-Solving

Industry

Hospitality

Description

Description The Hampton Inn & Suites located in Coeur d’Alene is looking to add to our hospitality family! This beautiful hotel is perfectly located just down the road from the beautiful Coeur d’Alene Lake. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career! Summary At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Benefits Travel Perks Optional Daily Pay Health/Life Insurance 401(k) Paid Time Off Dental/Vision Employee Assistance Program Referral Program Your Role As the Assistant General Manager, you’ll help lead daily operations with a focus on guest satisfaction, team development, and operational excellence. You’ll support the General Manager in driving results, fostering a collaborative culture, and ensuring smooth execution across departments. This role is ideal for someone who leads with Integrity, thrives on being Better Every Day, and believes we are Stronger Together. What You’ll Do Oversee daily operations of housekeeping, maintenance, sales, and front desk departments Ensure compliance with brand standards while maintaining Resolute Road Hospitality’s unique culture Lead with integrity, empathy, and accountability Build a culture of service excellence, teamwork, and empowerment Partner with the General Manager to set and communicate clear goals and expectations Lead by example to create a workplace where team members feel appreciated and inspired Monitor and optimize property performance metrics, including labor and expense controls Support strategic business plans to drive revenue, profitability, and guest satisfaction Engage with clients and community partners to support sales and marketing efforts Recruit, hire, and train top talent with a focus on culture fit and growth potential Conduct regular department meetings to align teams and celebrate successes Motivate and retain team members through recognition and development Manage employee relations with fairness and a solution-focused mindset Respond to guest and employee feedback with professionalism and care Be visible and engaged with guests to build relationships and ensure memorable experiences Perform other duties and projects as Knowledge, Skills & Abilities Deep understanding of hotel operations and hospitality trends Proficiency in labor analysis, financial management, and revenue strategies Strong knowledge of sales processes and market dynamics Advanced communication, organizational, and decision-making skills Proficiency in Microsoft Office and property management systems Experience with brand systems preferred Ability to coach, mentor, and hold teams accountable Strong problem-solving mindset and adaptability Education & Experience Associate degree in Hospitality Management, Business Administration, or related field Minimum 2 years of leadership experience in hospitality Previous hotel brand experience is a plus Additional Information Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs. E-Verify Resolute Road Hospitality utilizes E-Verify for all employment authorization verification. Requirements 107RRHCDAID

Responsibilities

The Assistant General Manager will help lead daily hotel operations, focusing on guest satisfaction, team development, and achieving operational excellence across departments like housekeeping, maintenance, sales, and the front desk. This role supports the General Manager in driving results, fostering a collaborative culture, and ensuring compliance with brand standards while managing performance metrics.