Lead with Purpose at One of Niagara Falls’ Premier Hotels
Be part of a world-class hospitality team at the Sheraton Niagara Falls—where leadership meets opportunity.
American Niagara Hospitality (ANH), one of the largest and fastest-growing hospitality companies in Western New York, is seeking a qualified and driven Assistant General Manager for the Sheraton Niagara Falls. As a Marriott-branded property, the Sheraton operates within the world’s largest hotel company, offering extensive professional development opportunities and access to a global standard of excellence.
This is a full-time, on-site leadership position ideal for hospitality professionals seeking career advancement in full-service hotel operations.
Position Overview:
The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations to ensure smooth execution across departments, high levels of guest satisfaction, operational efficiency, and adherence to brand standards. The AGM plays a key role in supervising department heads, driving revenue, controlling costs, and fostering a collaborative team culture.
Key Responsibilities:
· Assist the General Manager in directing all aspects of the hotel’s operations, including front office, housekeeping, maintenance, and guest services.
· Lead and mentor department managers to achieve high performance in guest satisfaction, staff engagement, and financial objectives.
· Maintain a consistent presence on property to monitor service delivery, resolve escalated guest concerns, and ensure team accountability.
· Ensure full compliance with Marriott brand standards, operational procedures, and regulatory requirements.
· Oversee labor and expense controls in coordination with budget and forecasting targets.
· Participate in hiring, training, and performance evaluations of staff.
· Foster a positive, guest-first culture while modeling professionalism and integrity.

QUALIFICATIONS:

· Minimum 3 years of progressive hotel management experience, preferably in a full-service, branded hotel environment.
· Previous leadership experience within a Marriott-branded hotel strongly preferred.
· Strong knowledge of hotel operations, P&L management, and quality assurance systems.
· Excellent communication, interpersonal, and organizational skills.
· Ability to work a flexible schedule including evenings, weekends, and holidays as needed.
· Familiarity with Marriott platforms such as MGS, Lightspeed, and GXP is a plus.
· Bachelor’s degree in Hospitality Management or related field preferred.
Job Type: Full-time
Pay: $85,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Weekends as needed

Ability to Commute:

• Niagara Falls, NY 14303 (Preferred)

Ability to Relocate:

• Niagara Falls, NY 14303: Relocate before starting work (Preferred)

Work Location: In perso

Please refer the Job description for details