Assistant General Manager, Social/Event Captain at Five Iron Golf NYC LLC

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

25.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event Leadership, Hospitality, Team Management, Guest Experience, Revenue Growth, Communication, Organization, Problem-Solving, Customer Service, Sales, Food & Beverage Knowledge, Golf Knowledge, Training, Staff Evaluation, Operational Excellence, Local Marketing

Industry

Entertainment Providers

Description

Description Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. The Assistant General Manager/Event Captain leads the on-site execution of all events while also serving as a floor leader for the social business. This role is responsible for driving revenue, coaching staff, managing guest experience standards, and ensuring operational excellence across events, leagues, simulator rentals, and food & beverage. This is a hands-on leadership role with direct ownership of guest satisfaction, team performance, and revenue growth. Job Responsibilities: Social Operations & Leadership Drive revenue in simulator rentals, food & beverage, leagues, and events. Coach and evaluate staff performance; support hiring, onboarding, and training. Set and uphold service standards across all guest touchpoints. Oversee daily social operations: leagues, sims, events, F&B, and facilities flow. Build relationships with guests and community partners to drive loyalty and repeat visits. Actively manage labor, costs, and service efficiency. Maintain strong product knowledge across golf tech, leagues, memberships, food, and beverage. Support local marketing initiatives and P&L performance. Ensure compliance with health, safety, and alcohol service regulations. Support opening and closing duties as needed Event Leadership Lead on-site execution of all events, including guest greetings, space setup, timelines, issue resolution, and financial close-out. Ensure contracted services are delivered and exceed expectations. Manage simulators and event spaces per contract requirements. Train, schedule, and coordinate event staff. Partner with kitchen and bar teams to ensure timely, high-quality service. Conduct active guest check-ins and resolve concerns in real time. Drive event extensions, add-ons, and repeat business. Provide post-event feedback to Sales to improve return bookings. Manage event inventory and supplies. Attend weekly BEO meetings and support the Event Sales Manager with admin needs. Required Qualifications: 3–5+ years of event, hospitality, or operations leadership experience Proven ability to lead teams and deliver high-touch guest experiences Strong communication, organization, and problem-solving skills Customer-first mindset with sales and service instincts Ability to work nights, weekends, and holidays Ability to lift up to 50 lbs and stand for long periods Passion for hospitality; golf knowledge is a plus Benefits: Health, Dental, and Vision Insurance Short & Long-Term Disability Accident & Critical Illness Insurance 401(k) Pay: $25/hr + tips and bonus potential Schedule: Nights and weekends required Job Type: Non-exempt, Full time Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.

Responsibilities

The Assistant General Manager/Event Captain leads the execution of all events and serves as a floor leader for the social business. This includes driving revenue, managing guest experiences, and ensuring operational excellence.