JOB SUMMARY:

The Assistant General Manager is responsible for supporting the General Manager in overseeing all aspects of the operation, including staff management, guest satisfaction, financial performance, and operational efficiency. The AGM is responsible for all facets of the dining room and service operations, and they provide leadership and support to the Service Managers, Floor Managers, and service team. The Assistant General Manager will play a critical role in maintaining high standards of service, ensuring operational and financial excellence, and fostering a positive work environment.

QUALIFICATIONS

• Minimum of 2 years experience in a senior management position overseeing a full-service restaurant
• Proven track record of leading high-caliber, upscale service
• Proven experience working with event execution
• Strong knowledge of industry service protocols and hospitality standards
• Ability to manage inventory and control prime costs
• A self-driven, results-oriented, and proactive attitude
• Ability to remain composed under pressure and solve problems quickly
• Strong strategic planning skills, with an emphasis on delivering, executing and assessing action plans
• Strong sense of initiative, including anticipating guest or operational needs
• Superior ability to effectively train, coach, evaluate, and discipline direct reports
• Superior ability to lead dynamic and motivating pre shift meetings and training sessions
• Superior conflict resolution skills
• Strong organizational and multitasking abilities to consistently meet deadlines
• Understands and applies environmental awareness (music, temperature, lighting, cleanliness)
• Proficiency with MarginEdge restaurant management software, or similar program
• Proficiency in POS systems
• Proficiency in reservation systems with ability to act as Maitre D
• Proficiency in event management software (Triple Seat)
• NYC Food Protection Certificate
• Knowledge of health and safety regulations
• Ability to work flexible hours, including nights, weekends, and holidays.