Assistant General Manager at VASA FITNESS

Lehi, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

58000.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Development, Operational Excellence, Financial Performance Management, Member Experience Coaching, Hiring, Training, Sales Promotion, Facility Maintenance, Staff Scheduling, Coaching, Delegation, Communication, Relationship Building, Prioritization, Customer Service, Team Leadership

Industry

Health;Wellness & Fitness

Description

POSITION DESCRIPTION POSITION TITLE: Assistant General Manager (ASGM) REPORTS TO: General Manager FLSA: Exempt COMPENSATION: $48,000-$58,000 annually + $750 Monthly Bonus Opportunities! JOIN OUR TEAM At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community. Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others. BENEFITS We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 30+ hours per week. All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options. * 30+ hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above) * 40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above) Come join VASA Fitness and join a passionate, fun, and united team! We are proud to be a 'Great Place to Work' certified company! PURPOSE The Assistant General Manager (ASGM) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The ASGM is responsible for supporting the General Manager and continually developing a high-performing team within the club. The ASGM leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members. This role helps to oversee all club departments to ensure operational excellence. EXECUTION DELIVERABLES * Directly support the GM in managing the pace, financial performance, and consistency in the club. * Help drive operational goals, objectives, and priorities for Lead roles and responsible for attainment of Club financial results (e.g. member growth, revenue, club operating profit, fitness revenue, labor, employee turnover and member retention). * Directly manage and support the Member Experience Lead and Member Experience Specialists to ensure a great guest and member experience. * Assist in the hiring and development of the club's team with particular emphasis on lead positions, which are: Member Experience Lead (MEL), Personal Training Lead (PTL), Group Fitness and Studio Team Lead (GFSTL) and Child Care Team Lead (CCTL) * Ensure all Team Members create and maintain our "UPLIFT" culture in the club. * Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members. * Responsible for recruiting, hiring, and training all frontline team members. * Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction. * Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop. * Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful MANAGEMENT RESPONSIBILITES * Support the General Manager (GM) by forecasting upcoming staffing needs. * Manages and support the team leads to achieve club goals * Have frequent conversations with all team members to understand changing work. * Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions. * Schedule and facilitate training for all new team members. * Collaborate with the GM to create a welcoming environment for interviewing candidates and new hires. * Constantly evaluate team member-to-member interactions * Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement. * Delegate tasks to maximize efficiencies and create balanced workloads and validate completion. * Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics. LEADERSHIP AND COACHING * Communicate, lead by example, and motivate your teams to understand and develop passion for the brand, our values, and our approach. * Proactively provide ideas and solutions to help move the business forward. * Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates. * Delegate tasks and responsibilities to ensure work is completed and club goals are achieved. * Build trust and strong relationships with all team members. * Provide coaching in the moment that inspires commitment and positive change. * Give input and feedback to GM in succession planning conversations. Qualifications REQUIRED QUALIFICATIONS * High School Diploma or GED required; Bachelor's degree preferred * 3+ years customer service in a retail, restaurant or in-person based service industry * 3+ years leading operational teams * Strong verbal and written communication skills * Build relationships by establishing trust quickly and positively influencing others * Personal interest in health, wellness, fitness, and nutrition * Must obtain a current CPR certification * Pass a background check PHYSICAL AND MENTAL ACTIVITIES AND REQUIREMENTS * Talking: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. * Physical Strength: Non-Sedentary work, standing and walking most of the time. Must be able to lift, push, pull, and move a minimum of 50 pounds. * Reasoning Ability: Ability to deal with a variety of variables under limited standardization. Able to interpret various instructions and relay instructions to clients * Attendance is an essential duty of the position. Employees must work regularly scheduled shifts, during business hours to assist members and sell services in-person. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. VASA Fitness is an Equal Opportunity Employer 1682 East Center Pointe Dr, Lehi, Utah 84043

Responsibilities

The Assistant General Manager supports the General Manager in managing club pace, financial performance, and consistency, while leading and coaching the Member Experience Specialists to ensure world-class service. This role oversees all club departments to drive operational goals, including member growth, revenue attainment, and maintaining the UPLIFT culture.