Assistant Guest Experience Manager at HSH

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Service Recovery, Scheduling, Customer Recognition, Data Privacy, Guest Feedback Management, Team Development, Coaching, Analytical Ability, Communication, Proactiveness, Decision Making, Flexibility, Turkish Proficiency, English Proficiency, Third Language Proficiency

Industry

Hospitality

Description

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea. An exceptional opportunity to join our high-profile hotel in Istanbul. The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees. Be a part of the highly experienced team. Key accountabilities Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences. Responsible for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery. Create unique, personalized, and discreet customer recognition opportunities from knowledge and interpretation of preferences. Ensure compliance with all relevant data privacy regulations, and security of customer information. Maintain close guest contact while managing guest feedback, ensuring elevated service recovery to exceed guest expectations. Develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles. Ensuring rotational responsibility for night audit shifts on a weekly basis. General requirements Minimum 3-years’ experience in a similar role within Front Office in a Luxury Hotel environment with similar standards and expectations. Highly committed, passionate, and able to work in different shifts. Possesses foresight, proactiveness with an excellent analytical ability. Quick thinker, on top of the situation and commendable decision-making skills. Excellent oral and written communication and able to work under pressure, extend flexibility and remain efficient, effective, and engaging at all times. Fluent in English and Turkish communication proficiency. Expertise in a third language would be desirable. We would be delighted to receive your CV and will liaise directly with suitable applicants. The Peninsula Istanbul Set along the shimmering Bosphorus waterfront, The Peninsula Istanbul spans four exquisite buildings—three of which are historic and beautifully restored. Offering stunning views of the historic Topkapi Palace, the hotel seamlessly combines timeless elegance. Arriving in style, guests can reach the hotel by sea, land, or air, utilising the nearby helipad at Galataport or via our new motor yacht, PEN 1. .responsive { width: 100%; max-width: 550px; height: auto; }

Responsibilities

The Assistant Guest Experience Manager is responsible for ensuring efficient operations of guest arrival and departure experiences, focusing on personalized service. They will also manage daily operational issues within the Guest Experience Team and ensure compliance with data privacy regulations.