ASSISTANT GUEST EXPERIENCE MANAGER

Salary: £38,625 + Service Charge (Up to £600 per month)

JUST SOME OF THE BENEFITS YOU WILL ENJOY AS ASSISTANT GUEST EXPERIENCE MANAGER

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

WHAT YOU WILL DO AS ASSISTANT GUEST EXPERIENCE MANAGER AT GREAT SCOTLAND YARD HOTEL

As Assistant Guest Experience Manager, you will play a key role in shaping the way our guests experience our hotel—from the moment they arrive to the time they depart. You will support the Guest Experience and Front Office teams in delivering warm, personalized, and seamless service, ensuring every stay is memorable for the right reasons.

KEY RESPONSIBILITIES

• Lead by example in delivering exceptional service and personalized experiences to our guests.
• Support, train, and motivate the front office and guest experience teams to consistently exceed expectations.
• Act as a key point of contact for guest feedback, special requests, and service recovery—always aiming to turn challenges into positive outcomes.
• Collaborate with Housekeeping, F&B and other departments to ensure a smooth, coordinated guest journey.
• Monitor guest satisfaction metrics, implement service improvements, and champion brand standards.
• Assist with daily operations including check-ins, check-outs, VIP arrivals, and handling guest concerns with professionalism and care.
  At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!
  Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
  Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
  Next steps: Apply today for this Assistant Guest Experience Manager position and start your journey with Great Scotland Yard Hotel