MANDARIN ORIENTAL MAYFAIR, LONDON IS LOOKING FOR AN ASSISTANT GUEST RELATIONS MANAGER TO JOIN OUR FRONT OFFICE TEAM.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

• To deliver exceptional guest service for all guests walking through the door, from pre arrival though to post stay. This role is responsible for ensuring all guest preferences and requests are attended to prior, during and post stay.
• Liaising between departments - Front Office, F&B and Spa to create a seamless and memorable experience
• Delivering initiatives for external guests in F&B
• To be a Mandarin Oriental Mayfair ambassador, having that lobby presence, readily available to guests and being able to anticipate needs.
• To ensure service is delivered to Mandarin Oriental standards, respecting all company policies as per department manuals and trainings.
• To act as a brand ambassador enhancing a feeling of comfort, warmth and care to our guests and residents.
• To warmly welcome our guests and visitors at all times enhancing a lasting impression of warmth and care.
• To ensure you are correctly groomed and have received the necessary handover/daily set up as to assist with in house guests, celebrations, VIPs, Fans of MO, F&B and Spa availability.